In deliveryUnited KingdomGoods
Provision of Service Quality Regime (SQR) System
- Published
- Published 7 October 2025
Overview
XC Trains Limited has awarded a contract to YIOSHI LTD on 19 May 2026 for the provision of a Service Quality Regime (SQR) System. The system comprises a cloud-based database for SQR-related data, mobile inspection forms for third-party inspectors and mystery shoppers, a web-based back-office system for data management and rectification evidence recording, email notification functionality, APIs for system integration, and reporting capabilities. The system will support XC's compliance with the Department for Transport's Service Quality Regime across its extensive rail network serving over 100 stations across Britain.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Goods
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 7 October 2025
- Questions by
- 17 October 2025
Software package and information systems
Award outcome
- Award date
- 19 May 2026
- Contract period
- 20 February 2026 → 20 February 2029
- YIOSHI LTD
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Notice history
Every published notice in this contracting process, newest first.
Contract
20 May 2026
View notice ↗Contract Notice
7 October 2025
View notice ↗
Contracting authority
XC TRAINS LIMITED
BuyerBusiness Park, United Kingdom
GB-COH: 04402048
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