In deliveryUnited KingdomServices
Provision of Service Quality Regime (SQR) Inspection Services
- Published
- Published 9 October 2025
Overview
XC Trains Limited has awarded a contract worth £1,344,073 to Mystery Shoppers Limited for the provision of Service Quality Regime inspection services. The contract covers Train Service Regime inspections, Customer Service Regime and Accessible Customer Service Regime mystery shopper inspections, mobile device provision, and data quality assurance, with a total of 290 inspections per railway period across the contract duration. The service is now in delivery following award on 1 June 2026.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 9 October 2025
- Questions by
- 20 October 2025
Technical inspection and testing servicesAuditing servicesSurvey conduction services
Award outcome
- Awarded value
- £1,344,073
- Award date
- 1 June 2026
- Contract period
- 20 February 2026 → 20 February 2029
- Mystery Shoppers Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract
2 June 2026
View notice ↗Contract Notice
9 October 2025
View notice ↗
Contracting authority
XC TRAINS LIMITED
BuyerBusiness Park, United Kingdom
GB-COH: 04402048
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