In deliveryUnited KingdomServices
Provision of a Customer Experience Insight and Survey Feedback Solution
- Published
- Published 17 February 2025
- Deadline
- Closed 20 March 2025
Overview
XC Trains Limited procured a customer experience insight and survey feedback solution providing always-on feedback collection via email and onboard Wi-Fi, live results dashboards with data analysis capabilities, and proactive insights delivery. The contract, awarded on 14 June 2026, encompasses survey administration, data integration, and support for a shift from ad-hoc to continuous data-driven customer understanding.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Selective
- Published
- 17 February 2025
- Deadline
- Closed
Customer survey servicesCustomer satisfaction survey
Award outcome
- Award date
- 14 June 2026
- Contract period
- — → 29 May 2029
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Notice history
Every published notice in this contracting process, newest first.
Contract
13 July 2026
View notice ↗Contract Notice
17 February 2025
View notice ↗
Contracting authority
XC TRAINS LIMITED
BuyerBusiness Park, United Kingdom
GB-COH: 04402048
Authority website ↗
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