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In deliveryUnited KingdomServices£280,000

RBGKEW1471 - Face to Face Membership Sales

Published
Published 4 September 2025

Overview

Above Threshold Competitive Flexible Procedure Services to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and require a partnership with a face-to-face membership sales agency to support this ambition.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£280,000
Procedure
Selective
SME suitable
Yes
Published
4 September 2025
Questions by
22 September 2025
Classification (CPV)
Business services: law, marketing, consulting, recruitment, printing and securityPromotional servicesRecruitment servicesSupply services of personnel including temporary staffMembership organisation services

Award outcome

Awarded value
£280,000
Award date
17 December 2025
Contract period
31 March 2026 → 31 March 2028
Winner
  • Complete Works Staffing & Training Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    10 April 2026

    View notice ↗
  2. Contract

    7 January 2026

    View notice ↗
  3. Contract Notice

    4 September 2025

    View notice ↗

Contracting authority

  • Board of Trustees of the Royal Botanic Gardens Kew

    Buyer

    KEW GREEN, United Kingdom

    GB-CHC: 803428

  • Royal Botanic Gardens, Kew

    Buyer

    Richmond, United Kingdom

    GB-PPON: PGTT-3583-QXLN

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Awarded: RBGKEW1471 - Face to Face Membership Sales — won by Complete Works Staffing & Training Ltd — Skim