In deliveryUnited KingdomServices£500,000,000
HMRC Contact Centre as a Service (CCaaS)
- Published
- Published 28 April 2025
Overview
HMRC has awarded a £500 million Contact Centre as a Service (CCaaS) contract to Capgemini UK PLC to replace its legacy services. The scope includes product licenses, service design and implementation, run and support services, and ongoing optimisation, with a competitive procurement process involving five phases from conditions of participation through to final tender evaluation.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £500,000,000
- Procedure
- Selective
- Published
- 28 April 2025
- Questions by
- 19 June 2025
Interactive voice response software packageIT software packageIP telephone servicesIntegrated telecommunications servicesIT services: consulting, software development, Internet and support
Award outcome
- Awarded value
- £500,000,000
- Award date
- 26 April 2026
- Contract period
- 9 February 2026 → 8 February 2034
- CAPGEMINI UK PLC
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Notice history
Every published notice in this contracting process, newest first.
Contract
2 June 2026
View notice ↗Contract
27 April 2026
View notice ↗Tender Update
29 May 2025
View notice ↗Contract Notice
29 May 2025
View notice ↗Prior Information Notice
21 May 2025
View notice ↗Prior Information Notice
28 April 2025
View notice ↗
Contracting authority
HM Revenue & Customs
BuyerLondon, United Kingdom
GB-PPON: PVMW-8599-JZNJ
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