HMRC Contact Centre as a Service (CCaaS)
Awarded to CAPGEMINI UK PLC
HM Revenue & Customs(buyer)
- Published
- Published 28 April 2025
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Overview
Contracting authority
- HM Revenue & CustomsBuyer
2 live opportunities · 40 awarded contracts
London, United Kingdom
GB-PPON: PVMW-8599-JZNJ
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Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £500,000,000
- Procedure
- Competitive flexible procedure
- Rules
- Procurement Act 2023
- Published
- 28 April 2025
- Questions by
- 19 June 2025
Award outcome
- Awarded value
- £500,000,000
- Award date
- 26 April 2026
- Contract period
- 9 February 2026 → 8 February 2034
- Contract length
- 8 years
- Could run to
- 25 May 2036
- Bids received
- 13
- CAPGEMINI UK PLC
This contract ends on 8 February 2034, or 25 May 2036 if every extension is used.
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About the winner
CAPGEMINI UK PLC
- Based in
- London
- Public contracts won
- 200
- Across UK and EU notices
No other contract from HM Revenue & Customs under this supplier name in Skim's records.
See every contract CAPGEMINI UK PLC holds and when each one ends
Competition and scoring
Bids received
13
0 from SMEs
Who bid
- CAPGEMINI UK PLCWinner
- CGI IT UK LIMITED
How bids were scored
- Stage 2: Requirements
- Stage 2: Qualitative Questions
- Stage 2: Social Value
- Stage 3: Product Validation
Market context
HM Revenue & Customs in the last 12 months
32
contracts awarded, worth £2,733,092,516 in total
Recent awards in the same category
The latest contracts other buyers awarded under the same classification.
- GOV Voice
Department for Science, Innovation & Technology, won by Eleven Labs
£9m · 6 September 2026
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Lincolnshire County Council, won by Signis Ltd
£32k · 18 November 2025
Notice history
Every published notice in this contracting process, newest first.
Contract
24 August 2026
Contract
2 June 2026
Contract
27 April 2026
Tender Update
29 May 2025
Contract Notice
29 May 2025
Prior Information Notice
21 May 2025
Prior Information Notice
28 April 2025
More from HM Revenue & Customs
Other contracts from the same contracting authority. 2 live opportunities · 40 awarded contracts on their hub.
Hydrocarbon Oil Analysis
Deadline 13 January 2027
Provision of the UK Tobacco Track and Trace System
Deadline 30 November 2026
Property Surveying and Business Rates Services
Won by Jones Lang LaSalle Limited
Awarded 10 November 2026
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