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In deliveryUnited KingdomGoods£9,000,000Add to pipeline

GOV Voice

Awarded to Eleven Labs

Department for Science, Innovation & Technology(buyer)

Published
Published 16 February 2026
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Overview

The Department for Science, Innovation & Technology has awarded a £9 million contract to Eleven Labs for the GOV Voice programme, which establishes a cross-government AI-enabled voice capability to modernise citizen interactions with public sector contact services. The programme deploys generative AI voice technology to handle routine enquiries, reduce wait times, and improve accessibility, with a reusable platform designed for adoption across central government departments, local government organisations, and Arm's Length Bodies.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Goods
Estimated value
£9,000,000
Procedure
Selective
SME suitable
Yes
Published
16 February 2026
Questions by
16 June 2026
Classification (CPV)
Interactive voice response software packageIT software package

Award outcome

Awarded value
£9,000,000
Award date
6 September 2026
Contract period
13 September 2026 → 14 September 2027
Winner
  • Eleven Labs

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    7 September 2026

  2. Contract Notice

    29 May 2026

  3. Prior Information Notice

    16 February 2026

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