Skip to content
SkimSkim home

Public sector tenders

AwardedIrelandServices€80,000Add to pipeline

Provision of eFulfilment and Customer Relationship Management (CRM) Services

National Transport Authority_1149(buyer)

Published
Published 23 May 2025
Deadline
Closed 27 January 2025

Tender documents

Skim pulls every file the buyer attaches to this process and extracts the requirements from it.

Documents as they publish

Specification, evaluation criteria, pricing schedules and every requirement — extracted, searchable and mapped to your response.

View tender files

Overview

The National Transport Authority awarded a contract for integrated eFulfilment and customer relationship management (CRM) services to support multichannel communication with approximately 49,000 licence holders (SPSV drivers, vehicle operators, and dispatch operators) and other stakeholders through scheduled newsletters, SMS, and email campaigns. The contract, valued at €81,760, commenced on 23 May 2025 for an initial 12-month term with options to renew annually up to three additional years, with a maximum spend authority of €140,000 across the full duration.

Contracting authority

Find the key decision makers

The people who scope, score and sign this contract — names, roles and how to reach them.

Key details

Country
Ireland
Status
Awarded
Category
Services
Estimated value
€80,000
Procedure
Open
Published
23 May 2025
Questions by
17 January 2025
Deadline
Closed
Classification (CPV)
Customer Relation Management software packageTelecommunications servicesTelecommunication services except telephone and data transmission servicesIntegrated telecommunications servicesTelecommunication consultancy servicesCustomer servicesCustomer satisfaction survey

Award outcome

Awarded value
€81,760
Award date
23 May 2025
Contract period
— → 2 May 2029
Against estimate
2% above

This contract ends on 2 May 2029.

Contract ending soon? Skim tracks incumbents and flags recompetes early. Start for Free to set up alerts.

Market context

Typical award in Postal and telecommunications services

€220,000

Median of 100 awards in the last 24 months

This award is 63% below the median.

National Transport Authority_1149 in the last 12 months

19

contracts awarded, worth €128,089,605 in total

See their procurement profile →

Recent awards in Postal and telecommunications services

The latest contracts other buyers awarded under the same classification.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    23 May 2025

Get the full picture

AI analysis, bid scoring, and expert strategy for this tender

Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.

How to win this tender

Skim reads the notice and every document attached to it, scores the fit against your company profile for a clear bid or no-bid call, then drafts each answer from your own evidence and past bids. You review, refine and submit — on time, with every requirement covered.

See exactly how Skim’s agents do this →

Comparing platforms? Skim is set against the alternatives for pre-tender intelligence, tender management software and bid management software.

Find tenders like this before your competitors do.

Skim scans every portal daily and scores each tender against your profile. Start for free and see the tenders you are missing.