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Award of Provision of Research into consumers and small business’ experiences of complaints and ...

Awarded to Thinks Insight and Strategy (Britain Thinks) Limited

Scottish Government(buyer)

Published
Published 11 November 2026
Deadline
Deadline: 3 December 2027 (385 days left)
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Overview

Consumer Scotland has awarded a contract for research into consumers' and small businesses' experiences of complaints and redress concerning letters-related postal services in Scotland. The contract was awarded to Thinks Insight and Strategy (Britain Thinks) Limited for a total value of £33,287. The procurement status is signed.

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Key details

Country
United Kingdom
Status
Contract signed
Category
Services
Published
11 November 2026
Deadline
3 December 2027
Classification (CPV)
Research servicesMarket research services

Award outcome

Awarded value
£33,287
Bids received
3
Winner
  • Thinks Insight and Strategy (Britain Thinks) Limited

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About the winner

Thinks Insight and Strategy (Britain Thinks) Limited

Based in
Edinburgh

1 other contract from Scottish Government since 2026, worth £48,600.

See every contract Thinks Insight and Strategy (Britain Thinks) Limited holds and when each one ends

Competition and scoring

Bids received

3

Open and restricted tenders in Research and development services and related consultancy services drew a median of 4 bids over the last 24 months; 14% received only one.

Market context

Typical award in Research and development services and related consultancy services

£75,332

Median of 4,525 awards in the last 24 months

This award is 56% below the median.

Scottish Government in the last 12 months

50

contracts awarded, worth £42,164,017 in total

Recent awards in Research and development services and related consultancy services

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    11 November 2026

  2. Contract Award Notice

    11 November 2026

  3. Contract Award Notice

    11 November 2026

  4. Contract Award Notice

    11 November 2026

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