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Accessibility Insight Package

Awarded to ESRO Limited (Revealing Reality)

Transport for London(buyer)

Published
Published 10 November 2026

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Overview

Transport for London has awarded a contract for the Accessibility Insight Package (AIP), a strategic research programme designed to improve understanding of disabled customers' experiences across the customer journey. The scope covers gathering and synthesising multi-source insight to monitor accessibility performance, evaluate new initiatives, and inform decision-making. The contract has been awarded to ESRO Limited (Revealing Reality) for £878,562.

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Key details

Country
United Kingdom
Status
Contract signed
Category
Services
Procedure
Award procedure without prior publication of a call for competition
Rules
Public Contracts Regulations 2015
Published
10 November 2026
Classification (CPV)
Research services

Award outcome

Awarded value
£878,562
Award date
6 November 2026
Bids received
2
Winner
  • ESRO Limited (Revealing Reality)

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About the winner

ESRO Limited (Revealing Reality)

Based in
London
Public contracts won
1
Across UK and EU notices

No other contract from Transport for London under this supplier name in Skim's records.

See every contract ESRO Limited (Revealing Reality) holds and when each one ends

Competition and scoring

Bids received

2

Open and restricted tenders in Research and development services and related consultancy services drew a median of 4 bids over the last 24 months; 14% received only one.

How bids were scored

Price 100% · Quality 0%

  • Price100%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Research and development services and related consultancy services

£75,843

Median of 4,552 awards in the last 24 months

This award is 11.6× the median.

Recent awards in Research and development services and related consultancy services

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Notice history

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  1. Contract

    10 November 2026

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