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In deliveryUnited KingdomAdd to pipeline

Contact Centre Platform

Awarded to Netcall Technology Limited

United Lincolnshire Teaching Hospitals NHS Trust(buyer)

Published
Published 24 September 2026
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Overview

United Lincolnshire Teaching Hospitals NHS Trust has awarded a contract for a cloud-hosted contact centre platform, including support and maintenance services, to Netcall Technology Limited. The procurement covers both United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust across a three-year term with a one-year extension option. Awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework, the contract is valued at £532,594 excluding VAT.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Procedure
Selective
Published
24 September 2026
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£532,594
Award date
20 September 2026
Contract period
24 September 2026 → 24 September 2029
Winner
  • Netcall Technology Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    1 October 2026

  2. Contract

    24 September 2026

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