Patient/Citizen Communication, Engagement & Hybrid Mail Solutions

Overview

Lots (7)

• Digital (Online) Communication

  The provision of automated One- and Two-way Internet-based online digital communication services such as patient portals and smartphone applications. Managing outgoing and incoming documents and data in a digital format. Introduce new working practices, technologies, and innovation to improve document and data workflow. Easily access all information for example, via a single log in or system so that all communications can be collaborated and accessed via a single solution.

  £250,000,000Won by AIRE LOGIC LIMITEDWon by Attend Anywhere PTY LtdWon by CINOS LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by EBO.AI (UK) LTDWon by ICNH LTDWon by IMAIL COMMS LIMITEDWon by IMIMOBILE EUROPE LIMITEDWon by MBA GROUP LIMITEDWon by MED AUTOMATION LTDWon by NETCALL TECHNOLOGY LIMITEDWon by PSL PRINT MANAGEMENT LTDWon by RIVIAM DIGITAL CARE LIMITEDWon by ZESTY LIMITEDWon by Micom Technologies Ltd

• Messaging

  The provision of an automated One Way and Two Way Digital Messaging, SMS, paging and alerting service. The solutions shall be capable of handling inbound/outbound messaging, scheduling communications, using templates and providing data analytics.

  £250,000,000Won by AIRE LOGIC LIMITEDWon by CINOS LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by EBO.AI (UK) LTDWon by HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONSWon by ICNH LTDWon by IMAIL COMMS LIMITEDWon by IMIMOBILE EUROPE LIMITEDWon by MBA GROUP LIMITEDWon by MED AUTOMATION LTDWon by NETCALL TECHNOLOGY LIMITEDWon by PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDWon by PSL PRINT MANAGEMENT LTDWon by SERVICE LEVEL MANAGEMENT LIMITEDWon by SYNERTEC LIMITEDWon by X-ON HEALTH LIMITEDWon by Micom Technologies Ltd

• Voice

  The provision of an Agent Calls service based on a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. There is also provision of a One Way and Two Way automated IVR service including intelligent call routing and patient self-service.

  £250,000,000Won by CINOS LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by EBO.AI (UK) LTDWon by IMAIL COMMS LIMITEDWon by IMIMOBILE EUROPE LIMITEDWon by MBA GROUP LIMITEDWon by MED AUTOMATION LTDWon by NETCALL TECHNOLOGY LIMITEDWon by ResQ LimitedWon by TRINSIC LIMITEDWon by X-ON HEALTH LIMITEDWon by Micom Technologies Ltd

• Hybrid Mail

  The provision of on-site and off-site bulk hybrid mail, including traditional and electronic options. Solutions shall provide digital alternatives to physical print, providing use of templates and electronic data management processes. The platforms shall be self-service with the ability to schedule communications and volume-based deviation alerting.

  £250,000,000Won by OPUS TRUST MARKETING LIMITEDWon by Allied Publicity Services (Manchester) LimitedWon by CFH DOCMAIL LTDWon by CIVICA UK LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONSWon by ICNH LTDWon by IMAIL COMMS LIMITEDWon by IMIMOBILE EUROPE LIMITEDWon by MBA GROUP LIMITEDWon by PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDWon by PENPOLE CONSULTING LTDWon by PICKER INSTITUTE EUROPEWon by PSL PRINT MANAGEMENT LTDWon by RICOH UK LIMITEDWon by SERVICE LEVEL MANAGEMENT LIMITEDWon by SYNERTEC LIMITEDWon by WEBPOST LIMITEDWon by OPUS TRUST MARKETING LIMITED trading as Adare SECWon by Micom Technologies Ltd

• Patient/Citizen Experience

  It is recognised that surveys such as Friends and Family Test Service (FFT) will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications. The solutions shall ensure GDPR compliance, and provide anonymous feedback processing for discharged patients.

  £250,000,000Won by AIRE LOGIC LIMITEDWon by CINOS LIMITEDWon by CIVICA UK LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by EBO.AI (UK) LTDWon by HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONSWon by IQVIA LTD.Won by IWGC LIMITEDWon by MED AUTOMATION LTDWon by PICKER INSTITUTE EUROPEWon by SERCO LIMITEDWon by SOCIALOPTIC LTDWon by SYNERTEC LIMITED

• Workforce Communications

  The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Solutions shall be capable of handling inbound and outbound communications with scheduling of communications and analytics.

  £250,000,000Won by CINOS LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by EBO.AI (UK) LTD

• Combined Solutions

  The provision of an end-to-end communication combined solution. To qualify for the Lot suppliers must be awarded to 2 or more Lots to offer a combined solution which encompasses a full-service catalogue, ideally to provide an end to end one stop solution.

  £250,000,000Won by AIRE LOGIC LIMITEDWon by CINOS LIMITEDWon by CIVICA UK LIMITEDWon by CONTINUOUS DATAPRINT (U.K.) LIMITEDWon by ICNH LTDWon by EBO.AI (UK) LTDWon by HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONSWon by IMAIL COMMS LIMITEDWon by IMIMOBILE EUROPE LIMITEDWon by MBA GROUP LIMITEDWon by MED AUTOMATION LTDWon by NETCALL TECHNOLOGY LIMITEDWon by PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDWon by PICKER INSTITUTE EUROPEWon by PSL PRINT MANAGEMENT LTDWon by SERVICE LEVEL MANAGEMENT LIMITEDWon by SYNERTEC LIMITEDWon by X-ON HEALTH LIMITEDWon by Micom Technologies Ltd

Award outcome

Awarded value

£1,750,000,000

Award date

11 November 2025

Contract period

7 January 2026 → 6 January 2030

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