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Open for bidsUnited KingdomServicesFramework agreement£43,554,267Add to pipeline

Debt Collection

United Utilities Water Limited(buyer)

Published
Published 9 September 2026
Deadline
Deadline: 29 December 2026 (99 days left)
See 7 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

United Utilities Water Limited is procuring specialist debt collection agency and business process outsourcing services to recover household debts through activities including first and second contact attempts, doorstep visits, vulnerable customer handling, final accounts, tracing, low-value placements, and probate cases. The selected supplier(s) will work with customer data provided by United Utilities to collect debts, remit recovered funds, and maintain compliance with fair payment guidelines and industry standards. The estimated contract value is approximately £43.6 million with a submission deadline of 29 December 2026.

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Lots (5)

  • Lot 1 - Live, vulnerable & leaver FA

    Live, vulnerable & leaver FA The scope of this service will be for the supply of live, vulnerable and leaver FA services Activities: - Live debt 1st placement -Live debt 2nd placement -Leaver FA debt 1st placement -Leaver FA debt 2nd placement -Live debt early collection -Vulnerable Customer

    £14,160,648

  • Lot 2 - BPO Outbound service (1)

    BPO Outbound service The scope of this service will be to Provide a White Label service to UU. The supplier should provide UU with expert outbound dialling collection activities.

    £5,481,359

  • Lot 3 - Trace & collection final debt (1)

    Trace & collection final debt The scope of this service will be for the supply of Trace and collection final debt services Activities: -Leaver debt NFA 1st placement -Leaver debt NFA 2nd placement -Leaver debt NFA 3rd placement -Low value leaver

    £2,959,324

  • Lot 4 - Tertiary & Reconnect (1)

    Tertiary & Reconnect The scope of this service will be for the supply of Tertiary and reconnect services -Live debt 3rd placement (Tertiary doorstep visits) -Live debt for affordability reconnect visits

    £20,553,617

  • Lot 5 – Probate services/deceased (1)

    Probate services/Deceased The scope of this service will be for the supply of probate services/deceased -Specialist probate recovery services

    £399,316

Key details

Country
United Kingdom
Status
Open for bids
Category
Services
Estimated value
£43,554,267
Procedure
Open
Contract type
Framework agreement
SME suitable
Yes
Published
9 September 2026
Questions by
1 October 2026
Deadline
29 December 2026
Classification (CPV)
Collection agency services

Notice history

Every published notice in this contracting process, newest first.

  1. Tender Update

    11 September 2026

  2. Contract Notice

    9 September 2026

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