Mystery Shopping Market Research for TransPennine Trains Limited
Awarded to Mystery Shoppers Limited
Transpennine Trains Limited(buyer)
- Published
- Published 23 June 2026
- Deadline
- Closed 21 July 2026
Tender documents
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Overview
Contracting authority
1 live opportunity · 22 awarded contracts
Manchester, United Kingdom
GB-PPON: PXNX-1214-CQYL
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Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £375,000
- Procedure
- Open procedure
- Rules
- Procurement Act 2023
- SME suitable
- Yes
- Published
- 23 June 2026
- Questions by
- 3 July 2026
- Deadline
- Closed
Award outcome
- Awarded value
- £375,000
- Award date
- 2 November 2026
- Contract period
- 30 September 2026 → 30 September 2027
- Contract length
- 1 year
- Could run to
- 10 January 2030
- Bids received
- 8
- Mystery Shoppers Limited
This contract ends on 30 September 2027, or 10 January 2030 if every extension is used.
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About the winner
Mystery Shoppers Limited
- Based in
- Devon
- Public contracts won
- 6
- Across UK and EU notices
No other contract from Transpennine Trains Limited under this supplier name in Skim's records.
See every contract Mystery Shoppers Limited holds and when each one ends
Competition and scoring
Bids received
8
5 from SMEs
Open and restricted tenders in Business services: law, marketing, consulting, recruitment, printing and security drew a median of 4 bids over the last 24 months; 21% received only one.
How bids were scored
Price 50% · Quality 50%
- Commercials50%
- Quality and Technical40%
- Social Value10%
Price and cost criteria in black, quality in blue.
Market context
Typical award in Business services: law, marketing, consulting, recruitment, printing and security
£73,970
Median of 18,950 awards in the last 24 months
This award is 5.1× the median.
Transpennine Trains Limited in the last 12 months
14
contracts awarded, worth £2,530,662,282 in total
Recent awards in Business services: law, marketing, consulting, recruitment, printing and security
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Notice history
Every published notice in this contracting process, newest first.
Contract
2 November 2026
Contract Notice
23 June 2026
More from Transpennine Trains Limited
Other contracts from the same contracting authority. 1 live opportunity · 22 awarded contracts on their hub.
Class 397 Heavy Overhaul Partner
Deadline 20 January 2027
Repair, maintenance and support services for Automatic Ticket Gate (ATG) systems across the TransPennine Express network
Won by Cubic Transportation Systems
Awarded 5 November 2026
Class 397 Technical Support and Spares Supply Agreement ('TSSSA')
Won by CAF Rail UK Limited
Awarded 28 October 2026
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