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In deliveryUnited Kingdom

Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

Published
Published 26 May 2026

Overview

London Borough of Barnet awarded a contract worth £5.19 million to Charles Novacroft Direct Ltd on 21 May 2026 for fully outsourced customer services through a mini competition under the CCS RM6295 Outsourced Services Framework. The initial contract period is three years from 1 October 2026, with a two-year extension option subject to performance and budget review.

Key details

Country
United Kingdom
Status
In delivery
Procedure
Selective
Published
26 May 2026

Award outcome

Awarded value
£5,192,420
Award date
21 May 2026
Contract period
30 September 2026 → 30 September 2029
Winner
  • Charles Novacroft Direct Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    26 May 2026

    View notice ↗

Contracting authority

  • London Borough of Barnet

    Buyer

    London, United Kingdom

    GB-PPON: PQGD-7479-CGVN

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Awarded: Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1 — won by Charles Novacroft Direct Ltd — Skim