In deliveryUnited KingdomServicesFramework agreement£5,000,000,000Add to pipeline

Outsourced Services

Awarded to ACCENTURE (UK) LIMITED, ARVATO LIMITED, CAPITA BUSINESS SERVICES LTD +24 more

Published: Published 14 March 2025
Deadline: Closed 30 April 2025

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Overview

Crown Commercial Service awarded a £5 billion framework for outsourced business services including contact centres, process administration, HR, payroll, procurement and financial administration to 27 suppliers including Accenture, Capita, Serco, Sopra Steria and others, with the contract effective from September 2025.

Contracting authority

Crown Commercial ServiceBuyer
4 live opportunities · 30 awarded contracts
Liverpool, United Kingdom
GB-PPON: PBZB-4962-TVLR
Authority website ↗

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Lots (2)

Citizen Experience
Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: • provision of information, products and services • sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre services including, but not limited to: • web chat • social media • online services • voice/agent contact Organisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole. There is an optional service of Process Administration.
£2,500,000,000Won by ACCENTURE (UK) LIMITEDWon by ARVATO LIMITEDWon by CAPITA BUSINESS SERVICES LTDWon by CLEARANSWER CALL CENTRES LIMITEDWon by CONCENTRIX TSC UK LTDWon by DDC OUTSOURCING SOLUTIONS LIMITEDWon by THE ENERGY SAVING TRUST LIMITEDWon by G4S FACILITIES MANAGEMENT (UK) LIMITEDWon by HINDUJA GLOBAL SOLUTIONS UK LIMITEDWon by HUNTSWOOD CTC LIMITEDWon by KONECTA UK LIMITEDWon by MAXIMUS UK SERVICES LIMITEDWon by NCO EUROPE LIMITEDWon by CHARLES NOVACROFT DIRECT LIMITEDWon by PRICEWATERHOUSECOOPERS LLPWon by REED IN PARTNERSHIP LIMITEDWon by SERCO LIMITEDWon by SIGMA CONNECTED LTDWon by FOUNDEVER GB LIMITEDWon by TATA CONSULTANCY SERVICES LIMITEDWon by TELEPERFORMANCE LIMITED
Business Services
Provides specialist support for the outsourcing of common back office functions including: • Human Resources (HR) • Financial Administration • Payroll • Procurement
£2,500,000,000Won by ACCENTURE (UK) LIMITEDWon by ARVATO LIMITEDWon by CAPITA BUSINESS SERVICES LTDWon by CENTRIC HR LIMITEDWon by CGI IT UK LIMITEDWon by LIBERATA UK LIMITEDWon by NHS Shared Business Services LimitedWon by PRICEWATERHOUSECOOPERS LLPWon by SERCO LIMITEDWon by SOPRA STERIA LIMITEDWon by TATA CONSULTANCY SERVICES LIMITEDWon by TELEPERFORMANCE LIMITEDWon by WIPRO IT SERVICES UK SOCIETAS

Key details

Country: United Kingdom
Status: In delivery
Category: Services
Estimated value: £5,000,000,000
Procedure: Open
Contract type: Framework agreement
SME suitable: Yes
Published: 14 March 2025
Questions by: 1 April 2025
Deadline: Closed

Classification (CPV)

Procurement software packagePostal and telecommunications servicesTelecommunications servicesBusiness services: law, marketing, consulting, recruitment, printing and securityAccounting and auditing servicesPayroll management servicesOffice-support servicesTelephone-answering services+3 more

Award outcome

Awarded value: £5,000,000,000
Award date: 21 September 2025
Contract period: 1 October 2025 → 1 October 2029

Winners

ACCENTURE (UK) LIMITED
ARVATO LIMITED
CAPITA BUSINESS SERVICES LTD
CENTRIC HR LIMITED
CGI IT UK LIMITED
CHARLES NOVACROFT DIRECT LIMITED
CLEARANSWER CALL CENTRES LIMITED
CONCENTRIX TSC UK LTD
DDC OUTSOURCING SOLUTIONS LIMITED
FOUNDEVER GB LIMITED
G4S FACILITIES MANAGEMENT (UK) LIMITED
HINDUJA GLOBAL SOLUTIONS UK LIMITED
HUNTSWOOD CTC LIMITED
KONECTA UK LIMITED
LIBERATA UK LIMITED
MAXIMUS UK SERVICES LIMITED
NCO EUROPE LIMITED
NHS Shared Business Services Limited
PRICEWATERHOUSECOOPERS LLP
REED IN PARTNERSHIP LIMITED
SERCO LIMITED
SIGMA CONNECTED LTD
SOPRA STERIA LIMITED
TATA CONSULTANCY SERVICES LIMITED
TELEPERFORMANCE LIMITED
THE ENERGY SAVING TRUST LIMITED
WIPRO IT SERVICES UK SOCIETAS

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Notice history

Every published notice in this contracting process, newest first.

Contract Amendment
9 September 2026
Contract
2 October 2025
Contract
22 September 2025
Tender Update
29 April 2025
Tender Update
24 April 2025
Contract Notice
14 March 2025

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