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In deliveryUnited KingdomServicesFramework agreement£5,000,000,000

Outsourced Services

Published
Published 14 March 2025
Deadline
Closed 30 April 2025

Overview

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£5,000,000,000
Procedure
Open
Contract type
Framework agreement
SME suitable
Yes
Published
14 March 2025
Questions by
1 April 2025
Deadline
Closed
Classification (CPV)
Procurement software packagePostal and telecommunications servicesTelecommunications servicesBusiness services: law, marketing, consulting, recruitment, printing and securityAccounting and auditing servicesPayroll management servicesOffice-support servicesTelephone-answering services+3 more

Award outcome

Awarded value
£5,000,000,000
Award date
21 September 2025
Contract period
1 October 2025 → 1 October 2029
Winners
  • ACCENTURE (UK) LIMITED
  • ARVATO LIMITED
  • CAPITA BUSINESS SERVICES LTD
  • CENTRIC HR LIMITED
  • CGI IT UK LIMITED
  • CHARLES NOVACROFT DIRECT LIMITED
  • CLEARANSWER CALL CENTRES LIMITED
  • CONCENTRIX TSC UK LTD
  • DDC OUTSOURCING SOLUTIONS LIMITED
  • FOUNDEVER GB LIMITED
  • G4S FACILITIES MANAGEMENT (UK) LIMITED
  • HINDUJA GLOBAL SOLUTIONS UK LIMITED
  • HUNTSWOOD CTC LIMITED
  • KONECTA UK LIMITED
  • LIBERATA UK LIMITED
  • MAXIMUS UK SERVICES LIMITED
  • NCO EUROPE LIMITED
  • NHS Shared Business Services Limited
  • PRICEWATERHOUSECOOPERS LLP
  • REED IN PARTNERSHIP LIMITED
  • SERCO LIMITED
  • SIGMA CONNECTED LTD
  • SOPRA STERIA LIMITED
  • TATA CONSULTANCY SERVICES LIMITED
  • TELEPERFORMANCE LIMITED
  • THE ENERGY SAVING TRUST LIMITED
  • WIPRO IT SERVICES UK SOCIETAS

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    2 October 2025

    View notice ↗
  2. Contract

    22 September 2025

    View notice ↗
  3. Tender Update

    29 April 2025

    View notice ↗
  4. Tender Update

    24 April 2025

    View notice ↗
  5. Contract Notice

    14 March 2025

    View notice ↗

Contracting authority

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Awarded: Outsourced Services — won by ACCENTURE (UK) LIMITED +26 — Skim