Overview
Somerset Council has awarded a contract to Barbour Logic Limited for a 12-month chatbot trial valued at £38,586, completed in May 2026. The Barbour Logic Chatbot uses natural language processing to provide automated customer service responses, aiming to improve service delivery, reduce operational costs, and free staff resources for complex tasks while supporting digital transformation objectives.
Key details
- Country
- United Kingdom
- Status
- Contract signed
- Procedure
- Direct
- Published
- 11 May 2026
Award outcome
- Awarded value
- £38,586
- Award date
- 10 May 2026
- BARBOUR LOGIC LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract
11 May 2026
View notice ↗
Contracting authority
Somerset Council
BuyerTaunton, United Kingdom
GB-PPON: PPGC-1434-MQPJ
Authority website ↗
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