In deliveryUnited KingdomServices£419,000
Provision of an IT Service Management (ITSM) Solution
- Published
- Published 30 March 2026
- Deadline
- Closed 28 April 2026
Overview
The Northern Ireland Assembly Commission procured a cloud-based IT Service Management (ITSM) solution from Alemba Ltd. for £419,000 (awarded 7 July 2026). The solution provides a centralised Commercial Off-the-Shelf platform to streamline service requests, improve operational efficiency through automation and self-service capabilities, enhance incident management and asset visibility, and deliver real-time reporting and analytics for governance and decision-making.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £419,000
- Procedure
- Open
- SME suitable
- Yes
- Published
- 30 March 2026
- Questions by
- 17 April 2026
- Deadline
- Closed
Industry specific software packageAnalytical, scientific, mathematical or forecasting software packageSales, marketing and business intelligence software packageMiscellaneous software package and computer systemsInformation technology servicesSoftware-related services
Award outcome
- Awarded value
- £419,000
- Award date
- 7 July 2026
- Contract period
- 31 May 2026 → 31 May 2030
- Alemba Ltd.
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Notice history
Every published notice in this contracting process, newest first.
Contract
8 July 2026
View notice ↗Tender Update
9 April 2026
View notice ↗Tender Update
9 April 2026
View notice ↗Contract Notice
30 March 2026
View notice ↗
Contracting authority
Northern Ireland Assembly Commission
BuyerBelfast, United Kingdom
GB-PPON: PYCW-9139-GQXZ
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