NW2942 - Intraday Workforce Optimisation Solution

Northumbrian Water Limited awarded a contract to QSTORY LIMITED on 13 July 2026 for an Intraday Workforce Optimisation and Real-Time Management solution to integrate with Genesys Cloud, providing corporate licensing for approximately 50 users initially within the Operations contact centre, scaling to up to 250 users across contact centres including Billing and Operations. The initial contract term is 3 years with a break clause after year 1, followed by optional extensions of 3+3+3+3 years for a potential total of 15 years, with the contract value awarded at £1,318,565.37.