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In deliveryUnited KingdomServices£800,000Add to pipeline

NW2942 - Intraday Workforce Optimisation Solution

Awarded to QSTORY LIMITED

NORTHUMBRIAN WATER LIMITED(buyer)

Published
Published 4 February 2026

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Overview

Northumbrian Water Limited awarded a contract to QSTORY LIMITED on 13 July 2026 for an Intraday Workforce Optimisation and Real-Time Management solution to integrate with Genesys Cloud, providing corporate licensing for approximately 50 users initially within the Operations contact centre, scaling to up to 250 users across contact centres including Billing and Operations. The initial contract term is 3 years with a break clause after year 1, followed by optional extensions of 3+3+3+3 years for a potential total of 15 years, with the contract value awarded at £1,318,565.37.

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£800,000
Procedure
Competitive flexible procedure
Rules
Procurement Act 2023
SME suitable
Yes
Published
4 February 2026
Questions by
26 February 2026
Classification (CPV)
Software package and information systemsIT services: consulting, software development, Internet and support

Award outcome

Awarded value
£1,318,565
Award date
13 July 2026
Contract period
31 July 2026 → 31 July 2029
Contract length
3 years
Could run to
7 September 2041
Against estimate
65% above
Winner
  • QSTORY LIMITED

This contract ends on 31 July 2029, or 7 September 2041 if every extension is used.

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About the winner

QSTORY LIMITED

Based in
London
Public contracts won
1
Across UK and EU notices

No other contract from NORTHUMBRIAN WATER LIMITED under this supplier name in Skim's records.

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Competition and scoring

How bids were scored

Price 40% · Quality 60%

  • Quality Questions60%
  • Price40%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Software package and information systems

£102,000

Median of 11,495 awards in the last 24 months

This award is 12.9× the median.

NORTHUMBRIAN WATER LIMITED in the last 12 months

11

contracts awarded, worth £1,028,072,736 in total

See their procurement profile →

Recent awards in Software package and information systems

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    26 August 2026

  2. Contract Notice

    4 February 2026

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