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In deliveryUnited KingdomServices£17,400,000

Taxi Booking Management Service (Taxi Aggregator)

Published
Published 5 December 2025
Deadline
Closed 27 April 2026

Overview

Transport for Wales Rail Limited has awarded a contract worth £17.4 million to CMAC Group UK Ltd to provide a comprehensive taxi aggregator platform for booking, management, and monitoring of taxi services across its network. The platform must include an online booking portal with real-time tracking, a 24/7 call centre, a resilient supplier network covering cross-border requirements, access to various vehicle types including wheelchair-accessible taxis, and complaints handling with dedicated account management.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£17,400,000
Procedure
Open
SME suitable
Yes
Published
5 December 2025
Questions by
16 April 2026
Deadline
Closed
Classification (CPV)
Software package and information systemsPublic road transport servicesTaxi servicesSpecial-purpose road passenger-transport servicesApplication service providers

Award outcome

Awarded value
£17,400,000
Award date
16 June 2026
Contract period
1 November 2026 → 31 October 2028
Winner
  • CMAC Group UK Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    19 June 2026

    View notice ↗
  2. Contract Notice

    1 April 2026

    View notice ↗
  3. Prior Information Notice

    19 February 2026

    View notice ↗
  4. Prior Information Notice

    5 December 2025

    View notice ↗

Contracting authority

  • Transport for Wales Rail Limited (Utility Buyer)

    Buyer

    Pontypridd, United Kingdom

    GB-COH: 12619906

    Authority website ↗

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Awarded: Taxi Booking Management Service (Taxi Aggregator) — won by CMAC Group UK Ltd — Skim