In deliveryUnited KingdomServices£17,400,000
Taxi Booking Management Service (Taxi Aggregator)
- Published
- Published 5 December 2025
- Deadline
- Closed 27 April 2026
Overview
Transport for Wales Rail Limited has awarded a contract worth £17.4 million to CMAC Group UK Ltd to provide a comprehensive taxi aggregator platform for booking, management, and monitoring of taxi services across its network. The platform must include an online booking portal with real-time tracking, a 24/7 call centre, a resilient supplier network covering cross-border requirements, access to various vehicle types including wheelchair-accessible taxis, and complaints handling with dedicated account management.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £17,400,000
- Procedure
- Open
- SME suitable
- Yes
- Published
- 5 December 2025
- Questions by
- 16 April 2026
- Deadline
- Closed
Software package and information systemsPublic road transport servicesTaxi servicesSpecial-purpose road passenger-transport servicesApplication service providers
Award outcome
- Awarded value
- £17,400,000
- Award date
- 16 June 2026
- Contract period
- 1 November 2026 → 31 October 2028
- CMAC Group UK Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract
19 June 2026
View notice ↗Contract Notice
1 April 2026
View notice ↗Prior Information Notice
19 February 2026
View notice ↗Prior Information Notice
5 December 2025
View notice ↗
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
BuyerPontypridd, United Kingdom
GB-COH: 12619906
Authority website ↗
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