In deliveryUnited KingdomServicesFramework agreement£1,000,000
Customer Research and Engagement
- Published
- Published 17 November 2025
Overview
NWL are looking for a supplier who can provide customer research and engagement and
supporting consultancy services. In main this is to support Price Review 2029 (PR29).
The plan will cover the services we will provide from 2030. The contract term will be four
years, starting on the 1 April 2026.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £1,000,000
- Procedure
- Selective
- Contract type
- Framework agreement
- SME suitable
- Yes
- Published
- 17 November 2025
Research services
Award outcome
- Awarded value
- £1,000,000
- Award date
- 3 March 2026
- Contract period
- 31 March 2026 → 31 March 2030
- ACCENT MARKETING AND RESEARCH LIMITED
- BMG RESEARCH LTD
- EXPLAIN MARKET RESEARCH LIMITED
- I C S CONSULTING LIMITED
- IMPACT RESEARCH LTD
- Qa Research
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Notice history
Every published notice in this contracting process, newest first.
Contract
17 March 2026
View notice ↗Contract Notice
17 November 2025
View notice ↗
Contracting authority
NORTHUMBRIAN WATER LIMITED
BuyerPity Me, United Kingdom
GB-COH: 02366703
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