Salesforce Renewal

The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services.