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In deliveryUnited KingdomServices£86,010Add to pipeline

Provision of Out of Hours and Community Alarm Telephone Answering Service

Awarded to Galw Gofal - Conwy County Council

ateb Housing Group Ltd(buyer)

Published
Published 12 September 2025
Deadline
Closed 17 October 2025

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Overview

Ateb Housing Group Ltd awarded a contract to Galw Gofal - Conwy County Council on 7 November 2025 for provision of out-of-hours emergency telephone answering and 24-hour community alarm services. The services cover emergency property-related calls for approximately 3,000 homes in Pembrokeshire and Carmarthenshire, plus alarm response for about 550 older and disabled tenants, operating 365 days per year with integration to existing Tunstall alarm systems.

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£86,010
Procedure
Open
SME suitable
Yes
Published
12 September 2025
Questions by
10 October 2025
Deadline
Closed
Classification (CPV)
Customer Relation Management software packagePostal and telecommunications servicesArchitectural, construction, engineering and inspection servicesArchitectural and related servicesAdvertising and marketing servicesMarketing services

Award outcome

Awarded value
£286,484
Award date
7 November 2025
Contract period
5 January 2026 → 5 January 2031
Winner
  • Galw Gofal - Conwy County Council

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Notice history

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  1. Contract

    7 November 2025

  2. Contract Notice

    12 September 2025

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