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AwardedUnited KingdomGoods£3,964,813Add to pipeline

Customer Relationship Management System Licenses

Awarded to Salesforce UK Ltd

OFCOM(buyer)

Published
Published 21 October 2026
Deadline
Closed 6 October 2026
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Overview

OFCOM has awarded a contract for Customer Relationship Management (CRM) system licenses, associated products, and support. The procurement was completed under Lot 1 of the Crown Commercial Service Back Office Software 2 (BOS2) framework RM6285. The contract was awarded to Salesforce UK Ltd with an upper-range value of £3,964,812.50 to accommodate potential growth over the term.

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Key details

Country
United Kingdom
Status
Awarded
Category
Goods
Estimated value
£3,964,813
Procedure
Call-off from a framework agreement
SME suitable
Yes
Published
21 October 2026
Deadline
Closed
Classification (CPV)
Software package and information systemsCustomer Relation Management software package

Award outcome

Awarded value
£3,964,813
Award date
15 October 2026
Contract period
26 October 2026 → 25 October 2029
Contract length
3 years
Winner
  • Salesforce UK Ltd

This contract ends on 25 October 2029.

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About the winner

Salesforce UK Ltd

Public contracts won
60
Across UK and EU notices

No other contract from OFCOM under this supplier name in Skim's records.

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Market context

Typical award in Software package and information systems

£102,000

Median of 11,509 awards in the last 24 months

This award is 38.9× the median.

Recent awards in Software package and information systems

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    21 October 2026

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