In deliveryUnited KingdomServicesFramework agreementAdd to pipeline

PRO004931-Services-Contract-Contact Centre Resources

Awarded to CONCENTRIX TSC UK LTD

Published: Published 12 August 2025
Deadline: Closed 8 September 2025

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Overview

United Utilities Water Limited awarded a contact centre resources contract to Concentrix TSC UK Ltd on 20 November 2025 to provide additional staffing and capacity for billing-related customer services across voice and digital channels. The scope includes staffing and training, technology setup, governance, quality assurance, and mobilisation readiness, with consistent resources throughout the year and increased capacity during peak billing periods.

Contracting authority

UNITED UTILITIES WATER LIMITEDBuyer
7 live opportunities · 39 awarded contracts
Great Sankey, United Kingdom
GB-COH: 02366678
THE KNOWLEDGE GROUP SERVICES LIMITED
Procuring entity
Shrewsbury, United Kingdom
GB-COH: 12968507

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Key details

Country: United Kingdom
Status: In delivery
Category: Services
Procedure: Selective
Contract type: Framework agreement
SME suitable: Yes
Published: 12 August 2025
Deadline: Closed

Classification (CPV)

Telephone-answering services

Award outcome

Award date: 20 November 2025
Contract period: 17 November 2025 → 16 November 2028

Winner

CONCENTRIX TSC UK LTD

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Notice history

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Contract
21 November 2025
Contract Notice
12 August 2025

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