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In deliveryUnited KingdomServices£2,000,000,000Add to pipeline

HMRC Customer Relationship Management

Awarded to SALESFORCE UK LIMITED

BARINGA PARTNERS LLP(buyer)

Published
Published 11 August 2025
Deadline
Closed 22 June 2026
See 2 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

HMRC is procuring a Software as a Service Customer Relationship Management solution as part of its Enterprise CRM Programme, with an estimated value of £2 billion. The scope includes core capabilities such as marketing and campaign management, customer management, case management, interaction and messaging management, AI, insights, reporting, and customer experience features, which must be provided on a first-party basis, plus additional capabilities that can be delivered via first- or third-party arrangements including identity verification, fraud management, and data integration. The tender is currently under evaluation and is a re-publication under the Procurement Act 2023; HMRC is not accepting new participants.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£2,000,000,000
Procedure
Competitive flexible procedure
Rules
Procurement Act 2023
Published
11 August 2025
Deadline
Closed
Classification (CPV)
Software package and information systemsIT services: consulting, software development, Internet and support

Award outcome

Awarded value
£2,000,000,000
Award date
7 September 2026
Contract period
31 July 2026 → 30 April 2036
Contract length
9 years 9 months
Could run to
29 September 2041
Bids received
2
Winner
  • SALESFORCE UK LIMITED

This contract ends on 30 April 2036, or 29 September 2041 if every extension is used.

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About the winner

SALESFORCE UK LIMITED

Based in
London
Public contracts won
60
Across UK and EU notices

No other contract from BARINGA PARTNERS LLP under this supplier name in Skim's records.

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Competition and scoring

Bids received

2

0 from SMEs

Who bid

  • SALESFORCE UK LIMITEDWinner
  • PEGASYSTEMS LIMITED

How bids were scored

Price 20% · Quality 80%

  • Quality70%
  • Social Value10%
  • Price20%

Price and cost criteria in black, quality in blue.

Market context

BARINGA PARTNERS LLP in the last 12 months

32

contracts awarded, worth £2,733,092,516 in total

See their procurement profile →

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    15 October 2026

  2. Contract

    8 September 2026

  3. Contract Notice

    27 May 2026

  4. Planning Update

    18 August 2025

  5. Prior Information Notice

    11 August 2025

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