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In deliveryUnited KingdomServicesAdd to pipeline

Customer Insights Tracker

Awarded to BDRC

ATOC Limited / Train Information Services Limited(buyer)

Published
Published 18 July 2025
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Overview

ATOC Limited and Train Information Services Limited awarded a contract to BDRC on 5 January 2026 for the delivery of three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). The supplier is designing and delivering quarterly surveys, managing fieldwork and data processing, and providing analysis and reporting to understand public perceptions, demand trends, and customer satisfaction with information provision in the rail industry. The contract is for two years with an option to extend for a further three years.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Competitive flexible procedure
Rules
Procurement Act 2023
Published
18 July 2025
Classification (CPV)
Research servicesMarket research services

Award outcome

Award date
5 January 2026
Contract period
31 March 2026 → 31 March 2028
Contract length
2 years
Could run to
31 March 2031
Bids received
3
Winner
  • BDRC

This contract ends on 31 March 2028, or 31 March 2031 if every extension is used.

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About the winner

BDRC

Based in
London
Public contracts won
3
Across UK and EU notices

No other contract from ATOC Limited / Train Information Services Limited under this supplier name in Skim's records.

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Competition and scoring

Bids received

3

2 from SMEs

Open and restricted tenders in Research and development services and related consultancy services drew a median of 4 bids over the last 24 months; 14% received only one.

How bids were scored

Price 0% · Quality 100%

  • Technical65%
  • Commercial35%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Research and development services and related consultancy services

£75,332

Median of 4,525 awards in the last 24 months

ATOC Limited / Train Information Services Limited in the last 12 months

30

contracts awarded, worth £112,139,483 in total

See their procurement profile →

Recent awards in Research and development services and related consultancy services

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    9 January 2026

  2. Contract Notice

    18 July 2025

More from ATOC Limited / Train Information Services Limited

Other contracts from the same contracting authority. 1 live opportunity · 33 awarded contracts on their hub.

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Deadline 8 December 2026

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Won by Readygrid Limited t/a Royale Graphics Limited

Awarded 6 November 2026

In deliveryUnited Kingdom

Supply of Railway Tickets and Associated Products and Services

Won by Bemrose Booth Paragon Limited

Awarded 1 November 2026

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