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In deliveryUnited KingdomServices£40,000

Provision of Tenant Satisfaction Surveys

Published
Published 30 May 2025
Deadline
Closed 19 June 2025

Overview

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£40,000
Procedure
Open
SME suitable
Yes
Published
30 May 2025
Questions by
17 June 2025
Deadline
Closed
Classification (CPV)
Building surveying servicesSurvey servicesCustomer survey servicesCustomer satisfaction survey

Award outcome

Awarded value
£108,100
Award date
18 August 2025
Contract period
30 June 2025 → 30 June 2027
Winner
  • ARP Research Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    26 September 2025

    View notice ↗
  2. Contract

    2 September 2025

    View notice ↗
  3. Contract Notice

    30 May 2025

    View notice ↗

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Awarded: Provision of Tenant Satisfaction Surveys — won by ARP Research Ltd — Skim