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In deliveryUnited KingdomServices£925,000Add to pipeline

Healthwatch and Independent Advocacy Services in North East Lincolnshire

Awarded to Hull Community and Voluntary Services Ltd, VoiceAbility

North East Lincolnshire Council(buyer)

Published
Published 16 April 2025
Deadline
Closed 16 May 2025

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Overview

North East Lincolnshire Council procured Healthwatch and Independent Advocacy Services through two lots: Lot 1 for a Local Healthwatch Service to act as an independent health and social care watchdog, and Lot 2 for an Independent Complaints Advocacy Service to support NHS complaints. The contract, valued at £600,000, was awarded on 24 July 2025 to Hull Community and Voluntary Services Ltd and VoiceAbility.

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Lots (2)

  • Lot 1 - Provision of a Local Healthwatch Service

    Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire

    £325,000Won by Hull Community and Voluntary Services Ltd
  • Lot 2 - Provision of an Independent Complaints Advocacy Service

    Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.

    £275,000Won by VoiceAbility

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£925,000
Procedure
Open
SME suitable
Yes
Published
16 April 2025
Questions by
12 May 2025
Deadline
Closed
Classification (CPV)
Health and social work servicesMiscellaneous health servicesSocial work and related servicesGuidance services

Award outcome

Awarded value
£600,000
Award date
24 July 2025
Contract period
1 August 2025 → 31 July 2028
Winners
  • Hull Community and Voluntary Services Ltd
  • VoiceAbility

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Notice history

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  1. Contract

    2 October 2025

  2. Contract

    24 July 2025

  3. Contract Notice

    16 April 2025

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