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In deliveryUnited KingdomServices£925,000Add to pipeline

Healthwatch and Independent Advocacy Services in North East Lincolnshire

Awarded to Hull Community and Voluntary Services Ltd, VoiceAbility

North East Lincolnshire Council(buyer)

Published
Published 16 April 2025
Deadline
Closed 16 May 2025
See 7 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

North East Lincolnshire Council procured Healthwatch and Independent Advocacy Services through two lots: Lot 1 for a Local Healthwatch Service to act as an independent health and social care watchdog, and Lot 2 for an Independent Complaints Advocacy Service to support NHS complaints. The contract, valued at £600,000, was awarded on 24 July 2025 to Hull Community and Voluntary Services Ltd and VoiceAbility.

Contracting authority

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Reveal decision makers

Lots (2)

  • Lot 1 - Provision of a Local Healthwatch Service

    Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire

    £325,000Won by Hull Community and Voluntary Services Ltd

  • Lot 2 - Provision of an Independent Complaints Advocacy Service

    Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.

    £275,000Won by VoiceAbility

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£925,000
Procedure
Open procedure
Rules
Procurement Act 2023
SME suitable
Yes
Published
16 April 2025
Questions by
12 May 2025
Deadline
Closed
Classification (CPV)
Health and social work servicesMiscellaneous health servicesSocial work and related servicesGuidance services

Award outcome

Awarded value
£600,000
Award date
24 July 2025
Contract period
1 August 2025 → 31 July 2028
Contract length
3 years
Could run to
30 September 2030
Against estimate
35% below
Bids received
1
Winners
  • Hull Community and Voluntary Services Ltd
  • VoiceAbility

This contract ends on 31 July 2028, or 30 September 2030 if every extension is used.

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Competition and scoring

Bids received

1

Open and restricted tenders in Health and social work services drew a median of 4 bids over the last 24 months; 19% received only one.

How bids were scored

Price 30% · Quality 70%

  • Implementation10%
  • Service Continuity10%
  • Service Delivery20%
  • Equitability20%
  • Social Value10%
  • Cost30%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Health and social work services

£186,136

Median of 14,517 awards in the last 24 months

This award is 3.2× the median.

North East Lincolnshire Council in the last 12 months

42

contracts awarded, worth £436,254,660 in total

See their procurement profile →

Recent awards in Health and social work services

The latest contracts other buyers awarded under the same classification.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    2 October 2025

  2. Contract

    24 July 2025

  3. Contract Notice

    16 April 2025

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