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In deliveryUnited KingdomGoodsFramework agreement£1,000,000,000Add to pipeline

The Marketplace

Awarded to PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED

Government Commercial Agency(buyer)

Published
Published 14 April 2025
Deadline
Closed 13 January 2026
See 7 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

The Government Commercial Agency has awarded a contract valued at £1,000,000,000 to Paragon Customer Communications (London) Limited for The Marketplace framework. The agreement covers a digital platform providing marketplace, catalogue management, and autonomous sourcing solutions to facilitate the purchase and delivery of goods and commoditised services across UK public sector bodies. The contract is currently in delivery following its award in September 2026.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Goods
Estimated value
£1,000,000,000
Procedure
Competitive flexible procedure
Rules
Procurement Act 2023
Contract type
Framework agreement
SME suitable
Yes
Published
14 April 2025
Questions by
12 December 2025
Deadline
Closed
Classification (CPV)
Agricultural, farming, fishing, forestry and related productsPetroleum products, fuel, electricity and other sources of energyMining, basic metals and related productsAnimal products, meat and meat productsFrozen fish, fish fillets and other fish meatFruit, vegetables and related productsPotatoes and potato productsFruit and vegetable juices+54 more

Award outcome

Awarded value
£1,000,000,000
Award date
20 September 2026
Contract period
23 July 2026 → 23 July 2030
Contract length
4 years
Bids received
7
Winner
  • PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED

This contract ends on 23 July 2030.

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About the winner

PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED

Based in
London
Public contracts won
21
Across UK and EU notices

3 other contracts from Government Commercial Agency since 2025, worth £1,200,000,000.

See every contract PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED holds and when each one ends

Competition and scoring

Bids received

7

0 from SMEs

Open and restricted tenders in Agricultural, farming, fishing, forestry and related products drew a median of 3 bids over the last 24 months; 26% received only one.

Who bid

  • Unite Procurement UK Ltd
  • Amazon Business EU SARL, UK Branch
  • PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDWinner

How bids were scored

Price 10% · Quality 90%

  • Award Criteria 1 - Social Value15%
  • Award Criteria 2 - Innovation25%
  • Award Criteria 3 - Supply Chain Management25%
  • Award Criteria 4 - Product Diversity25%
  • Award Criteria 5 - Price10%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Agricultural, farming, fishing, forestry and related products

£180,000

Median of 399 awards in the last 24 months

This award is 5555.6× the median.

Government Commercial Agency in the last 12 months

45

contracts awarded, worth £48,327,141,690 in total

See their procurement profile →

Recent awards in Agricultural, farming, fishing, forestry and related products

The latest contracts other buyers awarded under the same classification.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    30 October 2026

  2. Contract

    21 September 2026

  3. Contract Notice

    28 November 2025

  4. Planning Update

    2 October 2025

  5. Prior Information Notice

    22 September 2025

  6. Prior Information Notice

    14 April 2025

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