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In deliveryUnited KingdomServicesFramework agreement£35,900,000Add to pipeline

Debt Resolution Services 2

Awarded to 1ST LOCATE (UK) LIMITED, ACT CREDIT MANAGEMENT LIMITED, ADVANCED DEMAND SIDE MANAGEMENT LIMITED +36 more

Crown Commercial Service(buyer)

Published
Published 14 April 2025
Deadline
Closed 30 September 2025

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Overview

Crown Commercial Service has awarded a 4-year closed framework agreement for Debt Resolution Services, valued at £35.9 million, to 38 suppliers including 1ST LOCATE (UK) LIMITED, ACT CREDIT MANAGEMENT LIMITED, and others. The framework provides central government and wider public sector organisations with access to debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to maximise recovery of funds owed. The agreement is designed to ensure fair treatment and sustainable payment plans across all debt streams.

Contracting authority

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Lots (9)

  • Direct Debt Collections

    FCA regulated debt collection agencies.

    £10,000,000Won by 1ST LOCATE (UK) LIMITEDWon by ACT CREDIT MANAGEMENT LIMITEDWon by ARC (EUROPE) LIMITEDWon by ARDENT CREDIT SERVICES LIMITEDWon by BILL GOSLING OUTSOURCING LIMITEDWon by CREDIT STYLE LIMITEDWon by BW LEGAL SERVICES LIMITEDWon by Capita Business Services LtdWon by CAPITAL RESOLVE LIMITEDWon by CREDIT RESOURCE SOLUTIONS LIMITEDWon by DIRECT COLLECTION BAILIFFS LTDWon by FOUNDEVER GB LIMITEDWon by JUDGE & PRIESTLEY LIMITED LIABILITY PARTNERSHIPWon by MOORCROFT DEBT RECOVERY LIMITEDWon by ORIEL COLLECTIONS LIMITEDWon by PASTDUE CREDIT SOLUTIONS LIMITEDWon by QUALCO (UK) LIMITEDWon by Sonex3 LimitedWon by SOPRA STERIA LIMITEDWon by TDX GROUP LIMITEDWon by ADVANTIS CREDIT LIMITED
  • A managed service for enforcement

    Access a panel of enforcement agents.

    £1,500,000Won by COLX LIMITEDWon by DIRECT COLLECTION BAILIFFS LTDWon by QUALCO (UK) LIMITED
  • Process Servers

    The legal delivery of official legal documents.

    £2,400,000Won by HIGH COURT ENFORCEMENT GROUP LIMITED
  • Data Solutions

    Full service data, reports, credit reference and affordability.

    £14,000,000Won by Capita Business Services LtdWon by EQUIFAX LIMITEDWon by EXPERIAN LIMITEDWon by GB GROUP PLCWon by TRANSUNION INTERNATIONAL UK LIMITED
  • SARS - Accounts payable review

    Spend recovery from overpayments or unpaid credit notes.

    £2,600,000Won by AUDIT PARTNERSHIP LIMITEDWon by BASWARE HOLDINGS LIMITEDWon by FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDWon by Liaison Financial Services LimitedWon by LIBERATA UK LIMITEDWon by ROCKFORD ASSOCIATES LIMITEDWon by TWICE2MUCH LIMITEDWon by WESTGATE MOORE ASSOCIATES LIMITED
  • SARS - Contract Compliance General Review

    Recover overpayment or under recovered balances.

    £1,600,000Won by AUDIT PARTNERSHIP LIMITEDWon by COST CLARITY LIMITEDWon by FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDWon by ROCKFORD ASSOCIATES LIMITEDWon by TWICE2MUCH LIMITED
  • SARS - Utilities spend recovery review

    Tariff analysis, climate change levy, distribution charges, analysis and recovery.

    £1,600,000Won by ADVANCED DEMAND SIDE MANAGEMENT LIMITEDWon by COST CLARITY LIMITEDWon by PROFESSIONAL COST MANAGEMENT GROUP LIMITED
  • SARS - Telecommunications spend recovery review

    Identify overpaid, overcharged, made in error and analysis of call plans.

    £600,000Won by COST CLARITY LIMITEDWon by PROFESSIONAL COST MANAGEMENT GROUP LIMITED
  • SARS - Specialist VAT Review

    Overpaid VAT rates and exemption calculations.

    £1,600,000Won by BERTHOLD BAUER VAT CONSULTANTS LIMITEDWon by FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDWon by Liaison Financial Services LimitedWon by ROCKFORD ASSOCIATES LIMITED

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£35,900,000
Procedure
Open
Contract type
Framework agreement
SME suitable
Yes
Published
14 April 2025
Questions by
11 September 2025
Deadline
Closed
Classification (CPV)
Financial and insurance services

Award outcome

Awarded value
£35,900,000
Award date
9 February 2026
Contract period
17 February 2026 → 16 February 2030
Winners
  • 1ST LOCATE (UK) LIMITED
  • ACT CREDIT MANAGEMENT LIMITED
  • ADVANCED DEMAND SIDE MANAGEMENT LIMITED
  • ADVANTIS CREDIT LIMITED
  • ARC (EUROPE) LIMITED
  • ARDENT CREDIT SERVICES LIMITED
  • AUDIT PARTNERSHIP LIMITED
  • BASWARE HOLDINGS LIMITED
  • BERTHOLD BAUER VAT CONSULTANTS LIMITED
  • BILL GOSLING OUTSOURCING LIMITED
  • BW LEGAL SERVICES LIMITED
  • CAPITAL RESOLVE LIMITED
  • COLX LIMITED
  • COST CLARITY LIMITED
  • CREDIT RESOURCE SOLUTIONS LIMITED
  • CREDIT STYLE LIMITED
  • Capita Business Services Ltd
  • DIRECT COLLECTION BAILIFFS LTD
  • EQUIFAX LIMITED
  • EXPERIAN LIMITED
  • FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITED
  • FOUNDEVER GB LIMITED
  • GB GROUP PLC
  • HIGH COURT ENFORCEMENT GROUP LIMITED
  • JUDGE & PRIESTLEY LIMITED LIABILITY PARTNERSHIP
  • LIBERATA UK LIMITED
  • Liaison Financial Services Limited
  • MOORCROFT DEBT RECOVERY LIMITED
  • ORIEL COLLECTIONS LIMITED
  • PASTDUE CREDIT SOLUTIONS LIMITED
  • PROFESSIONAL COST MANAGEMENT GROUP LIMITED
  • QUALCO (UK) LIMITED
  • ROCKFORD ASSOCIATES LIMITED
  • SOPRA STERIA LIMITED
  • Sonex3 Limited
  • TDX GROUP LIMITED
  • TRANSUNION INTERNATIONAL UK LIMITED
  • TWICE2MUCH LIMITED
  • WESTGATE MOORE ASSOCIATES LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    20 March 2026

  2. Contract

    9 February 2026

  3. Tender Update

    23 September 2025

  4. Tender Update

    4 September 2025

  5. Contract Notice

    22 August 2025

  6. Prior Information Notice

    14 April 2025

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