SkimSkim home
In deliveryUnited KingdomServicesAdd to pipeline

Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement

Awarded to ZephyrComplete Limited

London Borough of Hackney(buyer)

Published
Published 10 April 2025
See 1 live opportunityHow Skim finds tendersView original notice ↗

Tender documents

Skim pulls every file the buyer attaches to this process and extracts the requirements from it.

Documents as they publish

Specification, evaluation criteria, pricing schedules and every requirement — extracted, searchable and mapped to your response.

View tender files

Overview

London Borough of Hackney awarded a contract worth £502,978 to ZephyrComplete Limited on 10 September 2025 for Customer Care Services at the Shoreditch Parkside residential development in Hoxton. The service covers a 2-year period from practical completion and includes customer-facing support for 320 private and shared ownership residents across two towers, managing completions, handovers, move-ins, and defect rectification, with a requirement for a CRM system to track issues and monitor performance against KPIs.

Contracting authority

Find the key decision makers

The people who scope, score and sign this contract — names, roles and how to reach them.

Reveal decision makers

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Selective
SME suitable
Yes
Published
10 April 2025
Questions by
13 June 2025
Classification (CPV)
Customer Relation Management software packageCustomer-care services

Award outcome

Awarded value
£502,978
Award date
10 September 2025
Contract period
21 October 2025 → 21 April 2028
Winner
  • ZephyrComplete Limited

Contract ending soon? Skim tracks incumbents and flags recompetes early. Start for Free to set up alerts.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    11 September 2025

  2. Contract Notice

    30 May 2025

  3. Prior Information Notice

    10 April 2025

More from London Borough of Hackney

Other contracts from the same contracting authority. 1 live opportunity · 100 awarded contracts on their hub.

See all their tenders →
Open for bidsUnited KingdomServices£1,800,000

Street Outreach Response Team Service for Rough Sleepers in the London Borough of Hackney

Deadline 23 September 2026

In deliveryUnited KingdomWorks£4,612,628

Provision of a Design and Build JCT 2024 contractor for the development of Nye Bevan Estate garages

Won by ALEXANDER JAMES CONTRACTS LIMITED

Awarded 23 August 2026

In deliveryUnited KingdomWorks£18,107,474

Procurement of a Design and Build Contractor for the Development of Social Rent Housing at Blackwell Close Garages and Morris Blitz Court, Area Housing Office

Won by ALEXANDER JAMES CONTRACTS LIMITED

Awarded 13 August 2026

Get the full picture

AI analysis, bid scoring, and expert strategy for this tender

Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.

Start for FreeSee more tenders

How to win this tender

Skim reads the notice and every document attached to it, scores the fit against your company profile for a clear bid or no-bid call, then drafts each answer from your own evidence and past bids. You review, refine and submit — on time, with every requirement covered.

See exactly how Skim’s agents do this →

Comparing platforms? Skim is set against the alternatives for pre-tender intelligence, tender management software and bid management software.

Find tenders like this before your competitors do.

Skim scans every portal daily and scores each tender against your profile. Start for free and see the tenders you are missing.

See more tenders