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In deliveryUnited KingdomServicesAdd to pipeline

Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement

Awarded to ZephyrComplete Limited

London Borough of Hackney(buyer)

Published
Published 10 April 2025
See 2 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

London Borough of Hackney awarded a contract worth £502,978 to ZephyrComplete Limited on 10 September 2025 for Customer Care Services at the Shoreditch Parkside residential development in Hoxton. The service covers a 2-year period from practical completion and includes customer-facing support for 320 private and shared ownership residents across two towers, managing completions, handovers, move-ins, and defect rectification, with a requirement for a CRM system to track issues and monitor performance against KPIs.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Competitive flexible procedure
Rules
Procurement Act 2023
SME suitable
Yes
Published
10 April 2025
Questions by
13 June 2025
Classification (CPV)
Customer Relation Management software packageCustomer-care services

Award outcome

Awarded value
£502,978
Award date
10 September 2025
Contract period
21 October 2025 → 21 April 2028
Contract length
2 years 6 months
Could run to
21 April 2029
Bids received
2
Winner
  • ZephyrComplete Limited

This contract ends on 21 April 2028, or 21 April 2029 if every extension is used.

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About the winner

ZephyrComplete Limited

Based in
London
Public contracts won
1
Across UK and EU notices

No other contract from London Borough of Hackney under this supplier name in Skim's records.

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Competition and scoring

Bids received

2

2 from SMEs

How bids were scored

Price 40% · Quality 60%

  • Quality60%
  • Price40%

Price and cost criteria in black, quality in blue.

Market context

London Borough of Hackney in the last 12 months

89

contracts awarded, worth £115,456,573 in total

See their procurement profile →

Recent awards in the same category

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    9 October 2026

  2. Contract

    11 September 2025

  3. Contract Notice

    30 May 2025

  4. Prior Information Notice

    10 April 2025

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