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In deliveryUnited KingdomServicesFramework agreement£4,000,000Add to pipeline

YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO

Awarded to CLARITAS SOLUTIONS LIMITED, DELAWARE DIGITAL LLP, DELOITTE LLP +9 more

The Association of North East Councils Limited(buyer)

Published
Published 14 March 2025

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Overview

Yorkshire Purchasing Organisation awarded a contract for the supply of a CRM solution for internal use on 16 February 2026, with an estimated value of £4,000,000 over a maximum 10-year term. The contract was awarded to twelve suppliers: Claritas Solutions Limited, Delaware Digital LLP, Deloitte LLP, Ernst & Young LLP, Halo Service Solutions Ltd, Huble Digital Limited, Infosys Limited, Kerv Digital Limited, Phoenix Software Limited, Provident CRM Ltd, Unipartner IT Services, and Ziipline Ltd following a competitive tendering procedure.

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Lots (2)

  • Lot 1 - Single CRM Solution for YPO

    £4,000,000Won by ZIIPLINE LTD
  • Lot 2 - CRM Software Solution for Wider Public Sector

    Won by ZIIPLINE LTDWon by CLARITAS SOLUTIONS LIMITEDWon by DELAWARE DIGITAL LLPWon by DELOITTE LLPWon by ERNST & YOUNG LLPWon by HALO SERVICE SOLUTIONS LTDWon by HUBLE DIGITAL LIMITEDWon by INFOSYS LIMITEDWon by KERV DIGITAL LIMITEDWon by PHOENIX SOFTWARE LIMITEDWon by Provident CRM LtdWon by Unipartner IT Services

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£4,000,000
Procedure
Selective
Contract type
Framework agreement
SME suitable
Yes
Published
14 March 2025
Questions by
15 July 2025
Classification (CPV)
Customer Relation Management software development services

Award outcome

Awarded value
£4,000,000
Award date
16 February 2026
Contract period
6 February 2026 → 5 February 2031
Winners
  • CLARITAS SOLUTIONS LIMITED
  • DELAWARE DIGITAL LLP
  • DELOITTE LLP
  • ERNST & YOUNG LLP
  • HALO SERVICE SOLUTIONS LTD
  • HUBLE DIGITAL LIMITED
  • INFOSYS LIMITED
  • KERV DIGITAL LIMITED
  • PHOENIX SOFTWARE LIMITED
  • Provident CRM Ltd
  • Unipartner IT Services
  • ZIIPLINE LTD

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    15 June 2026

  2. Contract

    8 May 2026

  3. Contract

    19 February 2026

  4. Contract

    19 February 2026

  5. Contract Notice

    26 June 2025

  6. Planning Update

    14 March 2025

  7. Prior Information Notice

    14 March 2025

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