YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO
Awarded to CLARITAS SOLUTIONS LIMITED, DELAWARE DIGITAL LLP, DELOITTE LLP +9 more
The Association of North East Councils Limited(buyer)
- Published
- Published 14 March 2025
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Overview
Contracting authority
5 live opportunities · 41 awarded contracts
Gateshead, United Kingdom
GB-COH: 05014821
Authority website ↗Yorkshire Purchasing Organisation
BuyerWakefield, United Kingdom
GB-PPON: PMRV-4748-MNJV
Authority website ↗
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Lots (2)
Lot 1 - Single CRM Solution for YPO
£4,000,000Won by ZIIPLINE LTDLot 2 - CRM Software Solution for Wider Public Sector
Won by ZIIPLINE LTDWon by CLARITAS SOLUTIONS LIMITEDWon by DELAWARE DIGITAL LLPWon by DELOITTE LLPWon by ERNST & YOUNG LLPWon by HALO SERVICE SOLUTIONS LTDWon by HUBLE DIGITAL LIMITEDWon by INFOSYS LIMITEDWon by KERV DIGITAL LIMITEDWon by PHOENIX SOFTWARE LIMITEDWon by Provident CRM LtdWon by Unipartner IT Services
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £4,000,000
- Procedure
- Competitive flexible procedure
- Rules
- Procurement Act 2023
- Contract type
- Framework agreement
- SME suitable
- Yes
- Published
- 14 March 2025
- Questions by
- 15 July 2025
Award outcome
- Awarded value
- £4,000,000
- Award date
- 16 February 2026
- Contract period
- 6 February 2026 → 5 February 2031
- Contract length
- 5 years
- Could run to
- 15 May 2036
- Bids received
- 15
- CLARITAS SOLUTIONS LIMITED
- DELAWARE DIGITAL LLP
- DELOITTE LLP
- ERNST & YOUNG LLP
- HALO SERVICE SOLUTIONS LTD
- HUBLE DIGITAL LIMITED
- INFOSYS LIMITED
- KERV DIGITAL LIMITED
- PHOENIX SOFTWARE LIMITED
- Provident CRM Ltd
- Unipartner IT Services
- ZIIPLINE LTD
This contract ends on 5 February 2031, or 15 May 2036 if every extension is used.
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Competition and scoring
Bids received
15
9 from SMEs
Open and restricted tenders in IT services: consulting, software development, Internet and support drew a median of 3 bids over the last 24 months; 32% received only one.
Who bid
- ZIIPLINE LTDWinner
- CLARITAS SOLUTIONS LIMITEDWinner
- DELAWARE DIGITAL LLPWinner
- DELOITTE LLPWinner
- ERNST & YOUNG LLPWinner
- HALO SERVICE SOLUTIONS LTDWinner
- HUBLE DIGITAL LIMITEDWinner
- INFOSYS LIMITEDWinner
- KERV DIGITAL LIMITEDWinner
- PHOENIX SOFTWARE LIMITEDWinner
- Provident CRM LtdWinner
- Unipartner IT ServicesWinner
+3 more
How bids were scored
Price 15% · Quality 85%
- Cost15%
- System Functionality20%
- IT Security and Support10%
- Implementation and Contract Management15%
- System Demonstrations20%
- Social Value and Sustainability20%
Price and cost criteria in black, quality in blue.
Market context
Typical award in IT services: consulting, software development, Internet and support
£132,000
Median of 13,238 awards in the last 24 months
This award is 30.3× the median.
The Association of North East Councils Limited in the last 12 months
41
contracts awarded, worth £3,777,530,147 in total
Recent awards in IT services: consulting, software development, Internet and support
The latest contracts other buyers awarded under the same classification.
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£142k · 25 May 2026
Notice history
Every published notice in this contracting process, newest first.
Contract
15 June 2026
Contract
8 May 2026
Contract
19 February 2026
Contract
19 February 2026
Contract Notice
26 June 2025
Planning Update
14 March 2025
Prior Information Notice
14 March 2025
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