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In deliveryUnited KingdomServices£210,000

Housing 21 - Call Monitoring

Published
Published 1 January 2024
Deadline
Closed 18 March 2025
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Overview

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£210,000
Procedure
Selective
Published
1 January 2024
Deadline
Closed
Classification (CPV)
Call centreEvent servicesCultural event organisation servicesEducation and training servicesCompany health services

Award outcome

Awarded value
£299,244,620
Award date
31 October 2025
Contract period
31 July 2024 → 31 July 2028
Winners
  • Appello Careline Limited
  • Argyll College
  • Ayrshire College
  • BOOK-O-TEL LIMITED
  • Borders College
  • City of Glasgow College Cathedral Street Campus
  • Competence Matter Limited
  • Dumfries and Galloway College
  • Dundee and Angus College
  • Edinburgh College
  • Element Biosciences Netherlands B.V.
  • Glasgow Clyde College
  • Glasgow Kelvin College
  • Heritage Healthcare Milton Keynes
  • Historic Environment Scotland
  • Institute for Employment Studies
  • New College Lanarkshire
  • Orkney Islands Council (UHI Orkney)
  • Perth College
  • Pye Tait Ltd
  • Reed Specialist Recruitment Limited,
  • Shetland UHI
  • South Lanarkshire College
  • Spire Occupational Health
  • UHI Moray College
  • UHI North, West and Hebrides
  • WASSERMAN EMEA LLP
  • West College Scotland
  • West Lothian College

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    9 June 2026

    View notice ↗

  2. Contract

    10 October 2025

    View notice ↗

  3. Contract

    24 June 2025

    View notice ↗

  4. Contract

    16 April 2025

    View notice ↗

  5. Contract

    10 April 2025

    View notice ↗

  6. Contract Notice

    11 February 2025

    View notice ↗

  7. Contract

    29 November 2024

    View notice ↗

  8. Contract Notice

    26 November 2024

    View notice ↗

  9. Contract Notice

    22 November 2024

    View notice ↗

  10. Contract Notice

    21 November 2024

    View notice ↗

  11. Contract Notice

    15 November 2024

    View notice ↗

  12. Contract Notice

    14 November 2024

    View notice ↗

  13. Contract

    8 November 2024

    View notice ↗

  14. Tender Update

    28 October 2024

    View notice ↗

  15. Tender Update

    26 September 2024

    View notice ↗

  16. Tender Update

    23 September 2024

    View notice ↗

  17. Contract

    19 September 2024

    View notice ↗

  18. Contract Notice

    30 August 2024

    View notice ↗

  19. Contract

    25 July 2024

    View notice ↗

  20. Contract

    25 July 2024

    View notice ↗

  21. Tender Update

    16 July 2024

    View notice ↗

  22. Contract Notice

    27 March 2024

    View notice ↗

  23. Contract

    1 January 2024

    View notice ↗

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Awarded: Housing 21 - Call Monitoring — won by Appello Careline Limited +28 — Skim