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AwardedUnited KingdomServices£126,597Add to pipeline

BHCC DS Casework Management

Awarded to Civica UK Limited

Brighton & Hove City Council(buyer)

Published
Published 5 November 2026
Deadline
Closed 25 September 2026

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Overview

Brighton & Hove City Council sought a casework management system to handle end-to-end casework across its Customer Feedback and Information Rights functions. The software requires functionality to support compliant case handling, improved customer experience, regulatory compliance, and reporting analytics. The contract has been awarded to Civica UK Limited for £126,596.

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£126,597
Procedure
Call-off from a framework agreement
SME suitable
No
Published
5 November 2026
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£126,596
Award date
20 October 2026
Contract period
31 July 2027 → 31 July 2030
Contract length
3 years
Winner
  • Civica UK Limited

This contract ends on 31 July 2030.

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About the winner

Civica UK Limited

Public contracts won
645
Across UK and EU notices

4 other contracts from Brighton & Hove City Council since 2016, worth £720,789.

See every contract Civica UK Limited holds and when each one ends

Market context

Typical award in Software package and information systems

£102,000

Median of 11,509 awards in the last 24 months

This award is 24% above the median.

Brighton & Hove City Council in the last 12 months

29

contracts awarded, worth £9,014,281 in total

See their procurement profile →

Recent awards in Software package and information systems

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    5 November 2026

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