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AwardedUnited KingdomServices£624,155

Customer Contact Centre Solution (CCaaS)

Published
Published 9 July 2026
Deadline
Closed 22 June 2026

Overview

Wandle Housing Association Limited has awarded a 24-month contract worth £624,155.33 to Vodafone Limited for a cloud-based Customer Contact Centre as a Service (CCaaS) solution to support telephony and customer service operations. The contract, procured through the GCA Network Services 3 Framework (Lot 4c), includes the supply and ongoing management of Vodafone Business Storm CCaaS with no option to extend.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£624,155
Procedure
Selective
SME suitable
Yes
Published
9 July 2026
Deadline
Closed
Classification (CPV)
Communication software package

Award outcome

Awarded value
£624,155
Award date
22 June 2026
Contract period
29 June 2026 → 29 June 2028
Winner
  • Vodafone Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    9 July 2026

Contracting authority

  • WANDLE HOUSING ASSOCIATION LIMITED

    Buyer

    LONDON, United Kingdom

    GB-SRS: sid4gov.cabinetoffice.gov.uk/mmm75Jp3

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Awarded: Customer Contact Centre Solution (CCaaS) — won by Vodafone Limited — Skim