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Talkative Enterprise Platform Licence - Direct Award via CCS RM6116

Awarded to Maintel Europe Limited

Durham County Council(buyer)

Published
Published 5 June 2025
Deadline
Closed 14 May 2025

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Overview

Durham County Council has awarded a direct contract to Maintel Europe Limited for renewal of an annual Talkative enterprise platform licence to enable customer service and frontline digital interactivity. The contract value is £26,699.55 and was awarded on 14 May 2025 via the Crown Commercial Service framework RM6116 to ensure continuity with existing infrastructure.

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Procedure
Call-off from a framework agreement
SME suitable
Yes
Published
5 June 2025
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£26,700
Award date
14 May 2025
Contract period
21 May 2025 → 21 May 2026
Contract length
1 year
Winner
  • Maintel Europe Limited

This contract ended on 21 May 2026.

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About the winner

Maintel Europe Limited

Public contracts won
43
Across UK and EU notices

2 other contracts from Durham County Council since 2025, worth £367,878.

See every contract Maintel Europe Limited holds and when each one ends

Market context

Typical award in Software package and information systems

£102,000

Median of 11,495 awards in the last 24 months

This award is 74% below the median.

Durham County Council in the last 12 months

64

contracts awarded, worth £50,801,497 in total

See their procurement profile →

Recent awards in Software package and information systems

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    5 June 2025

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