AwardedUnited KingdomServices£990,000
Understanding the Customer 2026 -2029
- Published
- Published 23 April 2026
- Deadline
- Closed 9 February 2026
Overview
National Highways Limited awarded a £990,000 contract to Ipsos Mori UK Limited on 22 April 2026 for the Understanding the Customer 2026-2029 programme. The service provides research capability with quick turnaround delivery to support tactical customer-related operational and policy decisions, generating insights and recommendations to improve customer service delivery aligned with National Highways' Customer Service Strategy and performance commitments.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £990,000
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 23 April 2026
- Deadline
- Closed
Research services
Award outcome
- Awarded value
- £990,000
- Award date
- 22 April 2026
- Contract period
- 23 April 2026 → 31 March 2029
- Ipsos Mori UK Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
23 April 2026
Contracting authority
National Highways Limited
BuyerBirmingham, United Kingdom
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