AwardedUnited KingdomServices£990,000Add to pipeline

Understanding the Customer 2026 -2029

Awarded to Ipsos Mori UK Limited

National Highways Limited(buyer)

Published: Published 23 April 2026
Deadline: Closed 9 February 2026

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Overview

National Highways Limited awarded a £990,000 contract to Ipsos Mori UK Limited on 22 April 2026 for the Understanding the Customer 2026-2029 programme. The service provides research capability with quick turnaround delivery to support tactical customer-related operational and policy decisions, generating insights and recommendations to improve customer service delivery aligned with National Highways' Customer Service Strategy and performance commitments.

Contracting authority

National Highways Limited
Buyer
Birmingham, United Kingdom

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Key details

Country: United Kingdom
Status: Awarded
Category: Services
Estimated value: £990,000
Procedure: Selective
SME suitable: Yes
Published: 23 April 2026
Deadline: Closed

Classification (CPV)

Research servicesMarket research services

Award outcome

Awarded value: £990,000
Award date: 22 April 2026
Contract period: 23 April 2026 → 31 March 2029

Winner

Ipsos Mori UK Limited

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Notice history

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Contract Award Notice
23 April 2026

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