AwardedUnited KingdomServices£7,500,000
Customer Engagement Platform and Contact Centre as a Service
- Published
- Published 20 October 2025
- Deadline
- Closed 4 July 2025
Overview
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Optional extension period: 8 October 2030 - 7 October 2035.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £7,500,000
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 20 October 2025
- Deadline
- Closed
Customer Relation Management software package
Award outcome
- Awarded value
- £7,500,000
- Award date
- 7 October 2025
- Contract period
- 7 October 2025 → 7 October 2030
- Netcall Technology Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
20 October 2025
Contracting authority
North Yorkshire Council
BuyerNORTHALLERTON, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/8s944V4W
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