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AwardedUnited KingdomServices£52,000

BHCC RM1557.14 AI Customer Contact and Task Handling

Published
Published 2 October 2025
Deadline
Closed 29 September 2025

Overview

AI customer contact and task handling, using Amazon Connect

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£52,000
Procedure
Selective
SME suitable
No
Published
2 October 2025
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£52,000
Award date
30 September 2025
Contract period
5 October 2025 → 26 December 2025
Winner
  • PricewaterhouseCoopers LLP

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    2 October 2025

Contracting authority

  • Brighton & Hove City Council

    Buyer

    HOVE, United Kingdom

    GB-LAE: BNH

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Awarded: BHCC RM1557.14 AI Customer Contact and Task Handling — won by PricewaterhouseCoopers LLP — Skim