ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution
Awarded to Provident C.R.M. Ltd
Road Safety Authority (RSA)(buyer)
- Published
- Published 28 July 2026
- Deadline
- Closed 10 September 2026
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Overview
Contracting authority
- Road Safety Authority (RSA)Procuring entity
1 live opportunity · 14 awarded contracts
Ballina, Ireland
Authority website ↗
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What this covers
ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution
Following an EU Value Open Procedure, the RSA has awarded a contract for the Licencing, Support, and Maintenance of its Sugar CRM Query and Knowledge Management Solution as further described in this Contract Award Notice.
€336,718Won by Provident C.R.M. Ltd
Key details
- Country
- Ireland
- Status
- In delivery
- Category
- Services
- Estimated value
- €3,000,000
- Procedure
- open
- Rules
- Directive 2014/24/EU
- Published
- 28 July 2026
- Deadline
- Closed
Award outcome
- Awarded value
- €336,718
- Award date
- 21 October 2026
- Contract period
- — → 14 September 2033
- Against estimate
- 89% below
- Bids received
- 2
- Provident C.R.M. Ltd
This contract ends on 14 September 2033.
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About the winner
Provident C.R.M. Ltd
- Based in
- Dublin
- Public contracts won
- 2
- Across UK and EU notices
No other contract from Road Safety Authority (RSA) under this supplier name in Skim's records.
See every contract Provident C.R.M. Ltd holds and when each one ends
Competition and scoring
Bids received
2
Open and restricted tenders in IT services: consulting, software development, Internet and support drew a median of 3 bids over the last 24 months; 19% received only one.
How bids were scored
Price 25% · Quality 75%
- Quality75%
- Cost25%
Price and cost criteria in black, quality in blue.
Market context
Typical award in IT services: consulting, software development, Internet and support
€191,281
Median of 1,115 awards in the last 24 months
This award is 76% above the median.
Road Safety Authority (RSA) in the last 12 months
11
contracts awarded, worth €2,068,733 in total
Recent awards in IT services: consulting, software development, Internet and support
The latest contracts other buyers awarded under the same classification.
- Provision of a Customer Relationship Management Solution for Tailte Éireann
Tailte Éireann, won by Storm Technology Ltd_29129
€700k · 18 June 2026
- Call for tenders for the provision of an Integrated Customer Relationship Management (CRM) and Online
The Rehab Group, won by MTX Consulting UK Limited
€226k · 23 December 2025
Notice history
Every published notice in this contracting process, newest first.
Contract
27 October 2026
Contract Notice
28 July 2026
More from Road Safety Authority (RSA)
Other contracts from the same contracting authority. 1 live opportunity · 14 awarded contracts on their hub.
ET2607 - Provision of an Interactive and Connected Breathalyser Terminal Service
Awarded 21 October 2026
RFP2621 Provision of Escrow Services
Won by NCC Services Limited
Awarded 15 October 2026
RFP2622 Provision of an Independent Subject Matter Expert for Consultation on the Redesign of the Irish
Won by Joseph O Callaghan Consulting
Awarded 29 September 2026
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