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AwardedIrelandServicesFramework agreement€3,000,000Add to pipeline

Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

Awarded to Qualcom

Commission for Regulation of Utilities(buyer)

Published
Published 2 February 2026
Deadline
Closed 3 March 2026
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Overview

The Commission for Regulation of Utilities appointed Qualcom to deliver ICT Managed Services under a single-member framework agreement valued at €3 million, covering the ICT Service Desk, Managed Security Operations Centre, dedicated support resources, and professional services for infrastructure, cloud, physical and virtual systems, and applications at Levels 1–3. The framework runs for two years with two optional 12-month extensions to a maximum of four years, with continuous provision of core services and ad-hoc project work awarded through Statements of Work at the CRU's discretion.

Contracting authority

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What this covers

  • Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

    The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.

    €3,000,000Won by Qualcom

Key details

Country
Ireland
Status
Awarded
Category
Services
Estimated value
€3,000,000
Procedure
Open
Contract type
Framework agreement
Published
2 February 2026
Deadline
Closed
Classification (CPV)
Technical support servicesIT services: consulting, software development, Internet and supportHardware consultancy servicesHardware selection consultancy servicesHardware disaster-recovery consultancy servicesComputer-site planning consultancy servicesComputer hardware acceptance testing consultancy servicesComputer audit consultancy and hardware consultancy services+40 more

Award outcome

Award date
31 March 2026
Contract period
— → 10 March 2030
Winner
  • Qualcom

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    19 May 2026

  2. Contract Notice

    2 February 2026

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