SkimSkim home
In deliveryIrelandServices€10,000,000Add to pipeline

Service Request for ICT Service Desk Resources

Awarded to Ergo

Office of the Government Chief Information Officer(buyer)

Published
Published 13 August 2025
Deadline
Closed 15 September 2025
See all 1 awarded contractHow Skim finds tendersView original notice ↗

Tender documents

Skim pulls every file the buyer attaches to this process and extracts the requirements from it.

Documents as they publish

Specification, evaluation criteria, pricing schedules and every requirement — extracted, searchable and mapped to your response.

View tender files

Overview

The Office of the Government Chief Information Officer procured on-site ICT Service Desk resources to support ongoing ICT service demands and ensure continuous delivery of high-quality ICT support services across the public sector. The contract, valued at €10 million, was awarded to Ergo on 9 October 2025.

Contracting authority

Find the key decision makers

The people who scope, score and sign this contract — names, roles and how to reach them.

Reveal decision makers

What this covers

  • Service Request for ICT Service Desk Resources

    The Office of the Government Chief Information Officer (OGCIO), within the Department of Public Expenditure Infrastructure, Public Service Reform and Digitalisation, invites tenders for the provision of on-site ICT Service Desk resources. These resources will support the OGCIO in meeting ongoing ICT service demands and ensuring the continuous delivery of high-quality ICT support services across the public sector.

    €10,000,000Won by Ergo

Key details

Country
Ireland
Status
In delivery
Category
Services
Estimated value
€10,000,000
Procedure
Open
Published
13 August 2025
Deadline
Closed
Classification (CPV)
Helpdesk and support servicesHelpdesk servicesComputer-related servicesComputer-related professional services

Award outcome

Awarded value
€10,000,000
Award date
9 October 2025
Contract period
— → 8 October 2030
Winner
  • Ergo

Contract ending soon? Skim tracks incumbents and flags recompetes early. Start for Free to set up alerts.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    5 December 2025

  2. Contract Notice

    13 August 2025

Get the full picture

AI analysis, bid scoring, and expert strategy for this tender

Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.

Start for FreeSee more tenders

How to win this tender

Skim reads the notice and every document attached to it, scores the fit against your company profile for a clear bid or no-bid call, then drafts each answer from your own evidence and past bids. You review, refine and submit — on time, with every requirement covered.

See exactly how Skim’s agents do this →

Comparing platforms? Skim is set against the alternatives for pre-tender intelligence, tender management software and bid management software.

Find tenders like this before your competitors do.

Skim scans every portal daily and scores each tender against your profile. Start for free and see the tenders you are missing.

See more tenders