TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Awarded to Kraken Technology Limited
Electricity Supply Board ( ESB )(buyer)
- Published
- Published 25 February 2026
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Overview
Contracting authority
- Electricity Supply Board ( ESB )Procuring entity
32 awarded contracts
Dublin, Ireland
Authority website ↗
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What this covers
TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
€47,300,000Won by Kraken Technology Limited
Key details
- Country
- Ireland
- Status
- Awarded
- Category
- Services
- Estimated value
- €47,300,000
- Procedure
- Limited
- Published
- 25 February 2026
Award outcome
- Award date
- 15 December 2025
- Kraken Technology Limited
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Notice history
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Contract Award Notice
25 February 2026
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