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In deliveryIrelandServicesFramework agreement€4,000,000Add to pipeline

Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

Awarded to Arkphire Ireland

Dublin City Council(buyer)

Published
Published 17 March 2025
Deadline
Closed 6 May 2025

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Overview

Dublin City Council awarded a single-party framework agreement to Arkphire Ireland for managed service support of its Citrix infrastructure and associated services. The four-year framework comprises an initial two-year managed service contract with an option to extend for two additional years, covering proactive management of Citrix systems, hardware, and software, with potential additional support contracts to be drawn down at the council's discretion. The contract was valued at €4 million and awarded on 27 June 2025.

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What this covers

  • Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

    Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 5245718.

    €4,000,000Won by Arkphire Ireland

Key details

Country
Ireland
Status
In delivery
Category
Services
Estimated value
€4,000,000
Procedure
Open
Contract type
Framework agreement
Published
17 March 2025
Deadline
Closed
Classification (CPV)
Software support servicesSoftware implementation servicesSoftware configuration servicesSoftware consultancy servicesSoftware maintenance and repair servicesRepair of information technology softwareSoftware supply services

Award outcome

Award date
27 June 2025
Contract period
— → 26 June 2029
Winner
  • Arkphire Ireland

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    11 August 2025

  2. Contract Notice

    17 March 2025

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