IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Awarded to Halo Service Solutions
Education Procurement Service (EPS)(buyer)
- Published
- Published 23 March 2026
- Deadline
- Closed 28 April 2026
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Overview
Contracting authority
Education Procurement Service (EPS)
Procuring entityLimerick, Ireland
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What this covers
IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
€328,934Won by Halo Service Solutions
Key details
- Country
- Ireland
- Status
- In delivery
- Category
- Services
- Estimated value
- €400,000
- Procedure
- Open
- Published
- 23 March 2026
- Deadline
- Closed
Award outcome
- Awarded value
- €328,934
- Award date
- 18 June 2026
- Contract period
- — → 23 May 2031
- Halo Service Solutions
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Notice history
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Contract Award Notice
8 September 2026
Contract Notice
22 April 2026
Contract Notice
23 March 2026
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