IT Service and Corporate Case Management solution to St James's Hospital
Awarded to Alemba Ltd
St James's Hospital(buyer)
- Published
- Published 14 April 2025
- Deadline
- Closed 11 May 2025
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Overview
Contracting authority
- St James's HospitalProcuring entity
17 awarded contracts
Dublin, Ireland
Authority website ↗
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What this covers
IT Service and Corporate Case Management solution to St James's Hospital
St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
€565,000Won by Alemba Ltd
Key details
- Country
- Ireland
- Status
- In delivery
- Category
- Services
- Estimated value
- €1,400,000
- Procedure
- Open
- Published
- 14 April 2025
- Deadline
- Closed
Award outcome
- Awarded value
- €565,000
- Award date
- 21 August 2025
- Contract period
- — → 19 August 2033
- Alemba Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
25 September 2025
Contract Notice
14 April 2025
More from St James's Hospital
Other contracts from the same contracting authority. 17 awarded contracts on their hub.
Invitation to Tender for the: Provision of 4 x Steam Heated Steam Generator Autoclaves for the Hospital Sterilization Services Unit at St James’s Hospital
Won by Aquilant Medical ROI Ltd
Awarded 31 July 2026
Provision of fluorescently labelled probes for the Fluorescent in situ Hybridisation (FISH) Service in the Histopathology Dept at St James’s Hospital.
Won by Clinisciences Limited
Awarded 1 July 2026
Invitation to Tender for the: Provision of a Late Night Community Pharmacy Service to Support Penile Rehabilitation and Prostate Cancer Survivorship for St James’s Hospital
Awarded 17 June 2026
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