AwardedIRLServices€7,500,000
Request for Tenders for the provision of a Ticket Tracking System
- Published
- Published 4 July 2025
- Deadline
- Closed 13 August 2025
Overview
This public procurement competition relates to the provision of a Ticket Tracking System and affiliate functionality to allow Revenue to modernise the internal handling of customer queries.
Key details
- Country
- IRL
- Status
- Awarded
- Category
- Services
- Estimated value
- €7,500,000
- Procedure
- Open
- Published
- 4 July 2025
- Deadline
- Closed
Software package and information systemsIT services: consulting, software development, Internet and supportData servicesComputer-related servicesComputer-related management servicesComputer-related professional services
Award outcome
- Awarded value
- €6,352,676
- Award date
- 16 April 2026
- Contract period
- 3 November 2025 → 22 September 2033
- Deloitte Ireland LLP
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
29 April 2026
Contract Notice
4 July 2025
Contracting authority
Office of the Revenue Commissioners_366
Procuring entityDublin 2, IRL
Authority website ↗
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