Case Management System and Online Customer Web Portal
Awarded to Ernst and Young_86592_(Main Account)
Financial Services and Pensions Ombudsman_548(buyer)
- Published
- Published 17 October 2024
- Deadline
- Closed 27 November 2024
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Overview
Contracting authority
- Financial Services and Pensions Ombudsman_548Procuring entity
13 awarded contracts
Dublin, Ireland
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What this covers
Case Management System and Online Customer Web Portal
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
€2,972,066Won by Ernst and Young_86592_(Main Account)
Key details
- Country
- Ireland
- Status
- In delivery
- Category
- Services
- Estimated value
- €3,000,000
- Procedure
- Open
- Published
- 17 October 2024
- Deadline
- Closed
Award outcome
- Awarded value
- €2,972,066
- Award date
- 15 December 2025
- Contract period
- — → 24 November 2029
- Ernst and Young_86592_(Main Account)
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
16 January 2026
Contract Notice
17 October 2024
More from Financial Services and Pensions Ombudsman_548
Other contracts from the same contracting authority. 13 awarded contracts on their hub.
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