AwardedCHEServices
Support-Dienstleistungen eGov Anwendungen und deren Authentifizierungen (SeGAA)
- Published
- Published 23 March 2026
- Deadline
- Closed 29 April 2026
Overview
eOperations Schweiz AG has awarded a framework contract for customizable support services for eGov applications and authentication systems to four providers: Callpoint AG, DialogWorld AG, Freestar-Informatik AG, and Intrum AG, for a total value of CHF 146.76 million. The contract covers onboarding, first-level support in multiple languages (German, French, Italian, English) via phone, email and ticketing systems, comprehensive monthly reporting, and 24/7 support options, with performance measured through key performance indicators and a bonus-malus system, with pricing structured as fixed base fees, customizable packages, and variable support case costs tailored to individual agency needs.
Key details
- Country
- CHE
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- Published
- 23 March 2026
- Deadline
- Closed
IT services: consulting, software development, Internet and supportHelpdesk and support services
Award outcome
- Awarded value
- CHF 146,759,692
- Award date
- 5 June 2026
- Contract period
- — → 25 June 2026
- DE_Callpoint AG
- DE_DialogWorld AG
- DE_Freestar-Informatik AG
- DE_Intrum AG
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 June 2026
Contract Notice
23 March 2026
Contracting authority
eOperations Schweiz AG
Procuring entityBern, CHE
Authority website ↗
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