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AwardedIrelandServicesFramework agreement€185,300

Provision of out of hours/emergency call answering service- Limerick City and County Council.

Awarded to Key Answering Systems Ltd

Published
Published 19 June 2026

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Overview

Limerick City and County Council procured an out-of-hours and emergency call answering service covering evenings, nights, weekends, bank holidays, and extraordinary events. The contract, valued at €185,300, was awarded to Key Answering Systems Ltd on 17 June 2026.

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What this covers

  • Provision of out of hours/emergency call answering service- Limerick City and County Council.

    Limerick City and County Council are inviting interested parties to Tender for the operation of the Out of Hours and Emergency Call Answering Services This services involves taking calls during (A) Standard Out of Hours times (i) From 5pm to 9am, Monday to Friday (ii) All day (24 hrs) on Saturday and Sunday (iii) All day (24 hrs) on Bank Holidays and days when Limerick City and County Council is closed (iv) Between 9am and 5pm, Monday to Friday in the event that Limerick City and County Council to take calls due to an extraordinary event. (v) And in cases of Emergencies / Severe weather events / Major Emergencies or in the case of a fault in the Council’s telephone system not working both during normal working hours and standard out of hours times

    €185,300Won by Key Answering Systems Ltd

Key details

Country
Ireland
Status
Awarded
Category
Services
Estimated value
€185,300
Procedure
Open
Contract type
Framework agreement
Published
19 June 2026
Classification (CPV)
Telephone-answering machinesTelephone switchboardsRepair and maintenance services of telephone-answering machinesTelephone-answering servicesTelephone operator services

Award outcome

Award date
17 June 2026
Contract period
— → 16 June 2028
Winner
  • Key Answering Systems Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    19 June 2026

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